Front Desk Agent (Full Time)

Mainsail Lodging & Development • Naples, FL

11d

About The Position

The Front Desk Agent (Front Desk Host) is responsible for Front Desk, Bell Services, and Concierge Services. The role creates a distinctive first impression and check-in experience, rooms guests using technology, and delivers personalized service in accordance with Mainsail Lodging & Development standards. The starting pay rate is $18.00 per hour.

The hotel operates seven days a week, 24 hours a day, and employees may need to move from their accustomed shift as business demands. A hospitable service atmosphere is expected at all times.

Requirements

• High school diploma or higher.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Ability to sit or stand for extended periods, bend, and lift or pull 40 pounds.
• Ability to communicate clearly and have corrected vision within the normal range.
• Ability to make sound judgments quickly, manage multiple tasks and deadlines, work independently, take direction, and provide direction to others.
• Ability to manage differing personalities and maintain confidentiality.
• Ability to work effectively in stressful, high-pressure situations and anticipate, prevent, identify, and solve workplace problems.
• Ability to work long hours as needed.

Nice To Haves

• Previous hospitality experience.
• Previous Opera PMS experience.

Responsibilities

• Provide exceptional, personalized guest service and share hotel knowledge, including the hotel’s story.
• Showcase the hotel and its functions to guests.
• Assign and escort guests to rooms according to their preferences, paying attention to nonverbal cues.
• Process mobile arrivals and provide service in the remote check-in area.
• Use hotel technology, amenities, and applications.
• Collect and verify payment methods, produce room keys, and protect guest confidentiality.
• Provide local information about shopping, dining, and recreation; help guests arrange reservations or tours.
• Assist guests with luggage and receive, store, and deliver luggage and mail.
• Respond to guest inquiries.
• Follow scheduled shifts and break and lunch requirements.
• Report accidents, injuries, unsafe work conditions, suspicious activity, unusual items, and irregular guest behavior; complete required safety training and certifications.
• Communicate professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships.
• Take initiative and handle assignments with limited supervision.
• Follow hotel policies and procedures in the team member handbook.
• Maintain a clean and orderly work area.

Benefits

• Medical, dental, and vision insurance.
• HSA and flexible spending account options.
• Basic life and disability plan options.
• 401(k) retirement plan.
• Paid time off.
• Holiday pay.
• Career training and development opportunities.
• Tuition reimbursement.
• Bereavement leave.
• Employee assistance program (EAP).
• Jury duty leave, which may vary by state.
• Employee discounts.
• Employee referral bonus.
• Free meal for full-service hotel employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED