Front Desk Agent

Kalahari Resorts & Conventions•Round Rock, TX

6d•Onsite

About The Position

Kalahari Resorts & Conventions is seeking a Front Desk Agent to provide attentive, courteous, and efficient service to guests during check-in, throughout their stay, and at checkout while maximizing room revenue and occupancy. The role is described as part of the leadership team and represents the company’s Promise to Lead with Love by supporting associates and delivering extraordinary guest experiences. The Front Desk Agent is the first point of contact for guests, providing friendly, efficient check-in and check-out service, addressing guest needs professionally and with care, and supporting smooth daily operations through clear communication and teamwork.

Requirements

Computer experience is required.

Nice To Haves

College courses in hotel or motel management are helpful.
Previous hospitality or related experience is helpful.

Responsibilities

Approach all encounters with guests and associates in a friendly, service-oriented manner.
Check guests in and out in a friendly, efficient, courteous, and confidential manner in accordance with resort standards.
Greet and welcome guests approaching the Front Desk in accordance with Kalahari Resort standards.
Complete all tasks and duties on the shift checklist in a timely and efficient manner.
Operate relevant aspects of the Front Desk computer system, copiers, fax machines, and other office equipment.
Support associates through clear communication and teamwork to help ensure smooth daily operations.
Address guest needs with professionalism and care.
Help maximize room revenue and occupancy.