Front Desk Agent
Property Management•Troy, MI
About The Position
This position is responsible for processing guest check-ins and check-outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner. The Front Desk Agent follows high standards of quality to ensure guest satisfaction, anticipates guest needs, exceeds expectations, and implements creative solutions to provide exceptional service while complying with brand standards.
Responsibilities
- Process guest check-ins and check-outs.
- Secure payment and verify or adjust billing.
- Assist guests with reservations and requests in a friendly, professional, and timely manner.
- Follow quality standards and brand standards to ensure guest satisfaction.
- Anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- 401(k) retirement match
- Paid holidays
- Paid time off
- Employee Assistance Program and Fund
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
