Front Desk Agent | Sarasota Art Ovation Hotel

SHANER • Sarasota, FL

5d

About The Position

The Front Desk Agent provides courteous, efficient guest service at the 162-room Art Ovation Hotel in Sarasota, Florida. The role handles guest check-ins and check-outs, processes payments, provides information and services to guests and visitors, responds to complaints, and supports front desk operations in accordance with established hotel policies and procedures. The position requires a flexible schedule that includes weekends, holidays, and varied shifts.

Requirements

• High school graduate or equivalent.
• At least one year of customer service experience.
• Ability to communicate satisfactorily with guests, management, and coworkers.
• Availability to work a flexible schedule, including weekends, holidays, and varied shifts.

Nice To Haves

• Previous hotel experience.
• Computer experience.
• Bilingual English/Spanish ability.
• Knowledge of local activities and attractions appropriate for the clientele.

Responsibilities

• Provide courteous and efficient service to hotel guests during check-in and check-out.
• Process guest payments according to established hotel requirements.
• Provide information and services to guests and visitors in a friendly, professional manner.
• Handle guest complaints and work to ensure guest satisfaction.
• Follow payment, cash-handling, and credit policies and procedures.
• Generate, print, and distribute daily reports to designated departments or personnel.
• Resolve discrepancies in the room status report in coordination with Housekeeping.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED