Front Desk Agent

Pyramid Global Hospitality•Newton, MA

6d•Onsite

About The Position

The Front Desk Agent works on the Front Desk team at Boston Marriott Newton, a 430-room hotel in Newton, Massachusetts. The role creates a welcoming first impression, checks in and registers guests, and serves as a knowledgeable resource about the hotel, its amenities, and the local area. The agent provides engaging customer service, responds to guest concerns, and helps create memorable experiences. This position offers an opportunity to develop a career in hospitality.

Requirements

High school diploma or equivalent.
A strong desire to make an impact on other people.
Outgoing and engaging personality.
Computer skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Availability to work various shifts, including weekends and holidays.

Responsibilities

Help guests discover their “Wanderlust” experience.
Provide exceptional customer service by engaging with guests and taking a sincere interest in them.
Check guests in, ensure proper credit is received, note and fulfill special requests, and establish accurate information.
Help resolve problems and “WOW” guests through recovery when things are not right.
Promote and sell special hotel programs.
Interact professionally with hotel and resort staff, providing other departments with necessary information.
Know and follow emergency procedures and policies.
Maintain the house bank.
Communicate pertinent information to the manager on duty.
Follow procedures for posting, charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed.