Guest Services Associate-Front Desk Agent

ZMC Hotels, LLC • Council Bluffs, IA

2d

About The Position

The Guest Services Associate-Front Desk Agent provides friendly, efficient guest service in a fast-paced hospitality environment. The role involves checking in guests during peak hours, answering guest questions, and helping make their stays enjoyable. Shifts are 8 hours and may run from 7 a.m. to 3 p.m., 3 p.m. to 11 p.m., or 11 p.m. to 7 a.m.

Requirements

• Highly organized.
• Thorough knowledge of guest service and satisfaction.
• Good verbal and written communication skills.
• Ability to work in a team environment, often acting as a team leader.
• Basic computational ability.
• Basic computer skills.

Responsibilities

• Ensure guests are treated efficiently and courteously and that staff members apply all service standards.
• Address guest concerns and ensure follow-up is completed.
• Assist with daily room inventory status maintenance to support optimal revenue while meeting guest expectations.
• Supervise bell staff activities and service levels to ensure arrivals, departures, and other guest interactions are handled efficiently and in a friendly manner.

Benefits

• Medical, dental, and vision options for full-time employees.
• Paid time off and 401(k) for full-time employees.
• Hotel discounts across the country, including franchise rates at hotels within the same brand and discounts at other hotels managed by ZMC Hotels.
• Regular opportunities for bonuses.
• DailyPay access to already-earned wages before payday.
• Opportunities for upward mobility and growth within the company.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed