Guest Services Associate-Front Desk Agent

ZMC Hotels • Council Bluffs, IA

1d

About The Position

The Guest Services Associate is a front desk role focused on providing fast, friendly, and courteous service. The position involves checking in guests during peak periods, answering questions, and helping make each guest’s stay enjoyable. Shifts are eight hours and may run from 7 a.m. to 3 p.m., 3 p.m. to 11 p.m., or 11 p.m. to 7 a.m. The role may involve leading a team while carrying out most tasks in a team environment.

Requirements

• Highly organized.
• Thorough knowledge of guest service and satisfaction.
• Good verbal and written communication skills.
• Able to act as a team leader in a team environment.
• Basic computational ability.
• Basic computer skills.

Responsibilities

• Ensure guests are treated efficiently and courteously and that service standards are applied by all staff members.
• Address guest concerns and ensure follow-up is completed.
• Assist with daily room-inventory maintenance to achieve optimal revenue while meeting guest expectations.
• Supervise bell staff activities and service levels to ensure arrivals, departures, and other guest interactions are handled efficiently and in a friendly manner.

Benefits

• Medical, dental, and vision options for full-time employees.
• Paid time off and 401(k) for full-time employees.
• Hotel discounts across the country, including franchise rates at hotels within the same brand and discounts at other hotels managed by ZMC Hotels.
• Regular opportunities for bonuses.
• DailyPay access to earned wages before payday.
• Opportunities for upward mobility and growth within the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed