Front Desk Agent

24-7 Hotel Management•Santa Barbara, CA

6d•$20 - $25

About The Position

The Front Desk Agent provides an exceptional guest experience throughout the hotel, including at the front desk and in other guest interactions. The role involves welcoming guests, handling check-in and check-out, managing reservations and accounts, answering questions, and sharing recommendations about local dining, entertainment, events, and travel. Agents are expected to uphold hotel brand standards, follow company policies, and contribute to guest satisfaction through attentive service and teamwork. When working in a lead capacity, the agent may take responsibility for assigned employees in a supervisor’s absence and ensure their work is properly performed.

Requirements

Exceptional interpersonal skills.
Ability to communicate effectively with staff and guests from varied cultural and ethnic backgrounds.
Knowledge of local events and points of interest, and judgment to make appropriate recommendations.
Willingness and ability to multitask and adapt as business needs change.
Focus on guest satisfaction and a positive approach to interactions with internal and external guests.
Effective verbal and written communication skills.
Ability to stand for extended periods, climb stairs, use a ladder and step stool, and work in a fast-paced environment.
Ability to lift up to 10 pounds frequently and 25 pounds periodically, and pull up to 25 pounds occasionally.
Visual acuity to distinguish between near and distant objects, with or without corrective lenses.
Sufficient manual dexterity and knowledge to use a switchboard and computer keyboard.

Responsibilities

Represent the hotel brand and complete relevant training and certifications.
Learn about the community and recommend local entertainment, dining, and other points of interest.
Interact with internal and external guests in a pleasant, professional, and approachable manner.
Check guests in and out and help ensure a positive arrival and departure experience.
Greet, register, and assign rooms to guests warmly and courteously.
Issue room keys and provide escort instructions to bell staff or guests, without announcing room numbers.
Answer inquiries about hotel services, guest registration, shopping, dining, entertainment, and directions.
Maintain records of room availability and guest accounts.
Make, confirm, and cancel reservations.
Calculate bills, collect payments, and make change.
Post room, food, liquor, and telephone charges as appropriate.
Date-stamp, sort, and rack incoming mail and messages; transmit and receive messages using telephone, fax, switchboard, or other equipment.
Understand and enforce hotel company credit policies; account for cash and make deposits in accordance with hotel and company policies.
When functioning in a lead capacity, take responsibility for assigned employees in the supervisor’s absence, assign work, and ensure proper performance.
Make restaurant, transportation, or entertainment reservations for guests as needed.
Deposit guest valuables in the hotel safe or safe-deposit box as needed.
Order complimentary flowers or champagne for special guests.
Perform other duties as assigned.