Director Of Housekeeping Jobs

About The Position

Requirements

• Previous leadership experience, required
• Proven ability to build and maintain good relationships with all stakeholders
• Ability to lead by example, belief in a strong team culture and sets the scene for high performance.
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage (‘Olelo Hawai’i/Ilocano/Tagalog)
• Ability to work cohesively and collaboratively as part of a team
• Detailed & service oriented with an eye for detail to be self-motivated and energetic.
• Recognized commitment to cleanliness and exceeding guest expectations
• Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure
• An operational knowledge and proficiency in Property Management System (Opera) and Microsoft Office (Word, Excel, PowerPoint)
• Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Responsibilities

• Upholding brand (LQA) standards of the department.
• Review LQA audits to identify areas of improvement and implement initiatives to improve service.
• Manage all housekeeping colleagues to include interviewing, retention, training, coaching and discipline.
• Maintain colleague performance logs and escalate concerns to ADOH.
• Conduct continuous inspections of all areas to ensure that quality standards are being met and SOPs are being followed.
• Assist in maximizing hotel profitability by property managing expenses, labor and other resources.
• Assist in the administrative and management of the Housekeeping operation to include but not limited to payroll, scheduling and other duties.
• Oversee inventory and top off PAR levels as needed.
• Own all guest complaints at the highest level and follow though to ensure complete satisfaction.
• Guarantee 100% quality of all VIP and Site Visit rooms.
• Involvement in special projects.
• In the absence of the Assistant Director of Housekeeping, assist the Director of Housekeeping to ensure all responsibilities and tasks are met.
• Other duties as assigned by the Director of Housekeeping and Assistant Director of Housekeeping.

Benefits

• Premium preferred provider medical/drug/vision benefits at competitive prices.
• Employer paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your ‘ohana!
• 401(k)/retirement saving plan & matching program.
• 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately
• Incentive Bonuses are available
• 50% discounts at hotel restaurants
• 50% discount on retail items at our Fairmont Store
• 30% discount of services offered in our Spa Without Walls
• Travel Program with unlimited employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)
• Complimentary food & beverage on property