Director Of Housekeeping Jobs

About The Position

Requirements

• At least 5 years of progressive housekeeping leadership experience in full-service hotel operations.
• At least 2–3 years in a Director of Housekeeping or comparable senior departmental leadership position.
• Experience managing housekeeping operations in a large, high-volume hotel; 400+ rooms preferred.
• Prior experience in a unionized hotel environment, including collective bargaining agreement administration and union workforce management.
• Strong knowledge of Marriott or comparable full-service hotel brand standards.
• Demonstrated ability to manage labor productivity, departmental budgets, staffing, and operating expenses.
• Strong leadership, organizational, communication, and conflict-resolution skills.
• Ability to work a flexible schedule, including weekends and holidays, based on operational needs.
• Ability to work on-site at Marriott Long Island in Uniondale, New York.
• Ability to balance operational efficiency with fair employee expectations and hold teams accountable with professionalism and respect.
• Proactive, organized, solutions-oriented approach and comfort working in a fast-paced hotel environment.

Nice To Haves

• Previous experience in a 500+ room Marriott or comparable full-service convention hotel.
• Familiarity with Marriott systems, guest satisfaction metrics, and quality assurance processes.
• Experience leading large, diverse housekeeping teams.
• Proven success improving cleanliness scores, labor efficiency, associate engagement, and operational consistency.

Responsibilities

• Oversee daily housekeeping operations, including guest rooms, public areas, laundry, and related functions.
• Ensure compliance with Marriott cleanliness, service, safety, and brand standards.
• Direct room inspections, quality assurance programs, and corrective action initiatives.
• Coordinate with Front Office leadership on room readiness, timely room releases, and high-occupancy periods.
• Maintain inventory of linens, guest supplies, chemicals, and housekeeping equipment.
• Partner with Engineering on preventive maintenance and out-of-order room conditions.
• Manage operations in accordance with collective bargaining agreements, work rules, and company policies.
• Oversee scheduling, staffing, seniority considerations, overtime, and workload distribution in compliance with contractual requirements.
• Maintain accurate labor records and ensure compliance with wage and hour regulations.
• Partner with Human Resources on employee relations, performance concerns, grievances, and contractual interpretation.
• Build productive relationships with union associates while maintaining operational expectations.
• Align staffing and productivity with occupancy forecasts and business demands.
• Develop and manage departmental budgets, labor expenses, and operating costs.
• Monitor productivity metrics, including rooms cleaned per attendant, labor hours per occupied room, overtime, and departmental expenses.
• Analyze occupancy forecasts and adjust staffing plans accordingly.
• Identify efficiency improvements without compromising cleanliness, guest satisfaction, or employee well-being.
• Maintain effective purchasing, inventory controls, and expense management practices.
• Lead, coach, and develop housekeeping managers, supervisors, room attendants, housepersons, and other associates.
• Set performance expectations and provide ongoing coaching and feedback.
• Conduct departmental meetings, associate recognition initiatives, and leadership roundtables.
• Foster a respectful, inclusive environment where associates can raise concerns and offer suggestions.
• Ensure completion of required Marriott training, safety programs, and company learning initiatives.
• Promote accountability, professional communication, teamwork, and continuous improvement.
• Monitor guest feedback, cleanliness scores, Marriott guest satisfaction metrics, and quality assurance results.
• Investigate cleanliness complaints and implement sustainable corrective actions.
• Collaborate with hotel leadership to improve guest satisfaction and operational performance.
• Ensure readiness for Marriott brand inspections, internal audits, and regulatory inspections.
• Lead from the floor, take ownership of departmental performance, and build a strong leadership team that supports sustainable operational improvements.