Director of Housekeeping

Boar's Head Resort•Charlottesville, VA

About The Position

The Director of Housekeeping directs and coordinates all Housekeeping and Public Space operations to ensure an efficient, well-organized department that consistently delivers high standards of cleanliness, guest satisfaction, and operational excellence. The role oversees daily operations, labor management, budgeting, inventory control, employee development, and quality assurance, while ensuring compliance with Boar’s Head policies and procedures, BH standards, Forbes Travel Guide standards, and AAA Four Diamond expectations. The position calls for a hands-on hospitality leader with strong organizational and communication skills who can motivate and develop a diverse team. Bilingual English/Spanish proficiency is strongly preferred to support communication, training, and team engagement.

Requirements

High school diploma.
At least 3 years of relevant housekeeping experience in a managerial and/or supervisory capacity.
Excellent communication skills, particularly for training.
Ability to conform to the highest standards of cleanliness.
Ability to perform administrative tasks in a timely manner.

Nice To Haves

Relevant managerial or supervisory housekeeping experience at a Forbes Travel Guide-rated or AAA Four Diamond luxury hotel or resort.
Previous experience with or knowledge of the Agilysys V1 Property Management System.
Bilingual proficiency in English and Spanish.

Responsibilities

Direct, supervise, and coordinate Housekeeping and Public Space operations to maintain a clean, safe, and well-maintained resort.
Ensure adherence to Boar’s Head policies, procedures, and quality standards.
Conduct daily inspections of guest rooms and public areas to ensure cleanliness, presentation, and safety standards are met.
Train and monitor employees on BH, Forbes Travel Guide, and AAA Four Diamond standards.
Monitor and proactively manage departmental wages, payroll, and operating expenses to meet budget expectations.
Oversee inventory, purchasing, distribution, and cost control for linens and laundry supplies, cleaning and guest supplies, uniforms, and housekeeping equipment and machinery.
Establish staffing and productivity standards to maintain operational efficiency.
Ensure the department operates within the approved budget.
Maintain staffing guides and accurately monitor open job requisitions.
Coordinate with the Engineering Department to complete guest room work orders and preventative maintenance in a timely manner.
Follow up daily on outstanding maintenance issues and ensure completion of guest room and public space repairs.
Communicate effectively with the Front Desk, Engineering, and other departments to support seamless resort operations.
Perform supervisory responsibilities needed to manage assigned personnel effectively.
Recruit, train, develop, and retain a qualified housekeeping team.
Set clear expectations and hold employees accountable for performance.
Conduct regular department meetings to promote communication, teamwork, morale, productivity, and efficiency.
Foster a positive, cooperative, and professional working environment.
Identify employee growth opportunities and develop team members for future advancement.
Ensure employees receive appropriate training and understand departmental expectations.
Promote accountability, teamwork, and exceptional guest service.