Director of Housekeeping

Camelback Resort•Pocono Township, PA

10d

About The Position

The Director of Housekeeping provides strategic leadership and operational oversight for all housekeeping and laundry functions across the resort. The role drives service excellence, optimizes departmental performance, and leads a high-performing team while partnering with resort leadership and other departments to deliver a consistent, exceptional guest experience. The position oversees departmental standards, policies, budgets, staffing, training, inventory, and operational performance. It supports seasonal and year-round operations and helps ensure that resort areas meet cleanliness, presentation, safety, service, and brand expectations. The job description is a general outline and may be changed or revised by Camelback Resort.

Requirements

Minimum of five years of progressive housekeeping leadership experience in a hotel or resort environment.
Demonstrated ability to lead, develop, and inspire teams in a fast-paced, high-volume, guest-focused environment.
Strong financial acumen and ability to analyze budgets, labor metrics, and operational data to drive performance and cost efficiencies.
Experience managing departmental budgets, labor controls, inventory, and expenses.
Exceptional interpersonal and communication skills, with the ability to collaborate across departments and influence at all organizational levels.
Strong commitment to guest service excellence and maintaining brand standards.
Highly organized, with the ability to prioritize, problem-solve, and make sound decisions under pressure in a dynamic resort setting.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Flexible schedule and ability to work evenings, weekends, and holidays as needed.

Nice To Haves

Bachelor’s degree in hospitality management, business administration, or a related field; an equivalent combination of education and progressive leadership experience will be considered.
Experience in a multi-outlet or large-scale property.
Familiarity with hotel property management systems and workforce management tools.

Responsibilities

Lead the Housekeeping department in delivering exceptional guest experiences and maintaining cleanliness, presentation, and service standards across resort areas.
Develop and manage the departmental operating budget, controlling labor, supplies, and expenses in support of resort financial goals.
Establish and continuously improve housekeeping standards, workflows, and productivity expectations.
Create, implement, and uphold policies and procedures aligned with resort standards, safety requirements, and brand expectations.
Model and reinforce Camelback’s 4 Keys—Warmth, Personalization, Awareness, and Proactivity—in team interactions and guest engagements.
Provide strategic leadership, coaching, and direction to leaders and team members, fostering accountability, engagement, and continuous improvement.
Design and maintain the department’s organizational structure, including staffing plans, job descriptions, and succession planning for seasonal and year-round operations.
Analyze financial reports, labor metrics, guest feedback, and operational data to guide decisions and improvements.
Oversee recruitment, training, and development programs to build a high-performing team.
Manage inventory and assets, maintaining appropriate levels of linens, guest supplies, and cleaning materials.
Partner with Front Office, Engineering, Public Safety, and other departments to support seamless operations, timely room readiness, and the guest experience.
Work evenings, weekends, and holidays as needed to support a 24/7 resort operation.