Director of Housekeeping

Boyne Resorts•Petoskey, MI

About The Position

The Director of Housekeeping manages the department’s daily operations and workflow, including creating daily work lists, inspecting homes, condos, cabins, guest rooms, and public areas, and maintaining employee schedules and labor hours. The role also directs guest and owner interactions and problem resolution; oversees supplies, equipment, payroll timekeeping, reports, departmental costs, and budgets; and ensures housekeeping standards are met. The position supervises and coordinates the Housekeeping Department, with up to 60 team members. Supervisory responsibilities include interviewing, hiring, training, assigning and directing work, appraising performance, recognizing and disciplining team members, and addressing complaints and problems. The Director also develops team members and keeps current with industry standards, technology, techniques, equipment, and materials that may improve the department’s efficiency and quality.

Requirements

Demonstrates willingness to make decisions.
Exhibits sound and accurate judgment.
Supports and explains the reasoning behind decisions.
Includes appropriate people in the decision-making process.
Makes timely decisions.
Valid state driver's license.

Responsibilities

Establish standards and procedures for the department.
Review department schedules and maintain the payroll timekeeping system.
Inventory and track supplies and equipment periodically, and recommend replacements.
Conduct daily property walks to identify housekeeping and maintenance problems.
Report maintenance needs, initiate repair work orders, and follow through to ensure repairs are completed properly.
Inspect guest rooms, corridors, elevators, stairwells, and other public spaces to assess physical condition and ensure standards are met.
Thoroughly inspect suites for cleanliness and consistent placement of items.
Resolve guest complaints and problems and take appropriate action to support good guest relations.
Respond personally or by phone to in-house, departed, or potential guests as necessary.
Prepare required reports completely and on time to support management decision-making and evaluation of work activities.
Hold team members accountable for completing tasks in a timely and efficient manner.
Stay current with industry standards, technology, techniques, equipment, and materials that could improve department efficiency and quality.
Train and develop team members.
Review departmental costs, including labor and miscellaneous expenses, and determine corrective actions to meet established goals.
Prepare budgets for management review.
Direct and coordinate the Housekeeping Department and supervise up to 60 team members.
Interview, hire, train, assign and direct work, appraise performance, reward and discipline team members, and address complaints and resolve problems.