Director of Housekeeping

Marriott • Avon, CO

7d • $90,000 - $115,000

About The Position

The Director of Housekeeping manages the housekeeping functions and staff on a daily basis to ensure guest rooms, public spaces, and employee areas are clean and well maintained. The role directs and works alongside the team to execute housekeeping operations, improve guest and employee satisfaction, and maximize the department’s financial performance. It includes inspecting areas of responsibility and following up with plans to improve results.

At The Ritz-Carlton, the role is responsible for delivering the brand’s Gold Standards and its luxury service expectations. The position is part of Marriott International and emphasizes a workplace where associates’ backgrounds and experiences are valued, and where team members are empowered to be creative, thoughtful, and compassionate.

Requirements

• High school diploma or GED and 3 years of experience in housekeeping or a related professional area; alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 3 years of experience in housekeeping or a related professional area.

Responsibilities

• Ensure compliance with housekeeping policies, standards, and procedures.
• Educate staff about the housekeeping department’s impact on property financial goals and objectives.
• Review staffing levels to meet guest-service needs, operational requirements, and financial objectives.
• Obtain room-cleaning and prospective check-out or discharge lists to prepare work assignments.
• Inventory stock and ensure adequate supplies are available.
• Supervise an effective inspection program for guestrooms and public spaces.
• Manage the department to achieve or exceed budgeted goals.
• Ensure employees have proper supplies, equipment, and uniforms.
• Communicate areas requiring attention and follow up to confirm staff understanding.
• Supervise daily housekeeping shift operations and ensure compliance with policies and standards.
• Participate in departmental meetings and communicate departmental goals clearly and consistently.
• Use on-the-job training tools to train new room attendants and provide follow-up training as needed.
• Build and maintain open, collaborative relationships with employees.
• Schedule employees according to business demands and track employee time and attendance.
• Ensure employees understand expectations and parameters.
• Administer property policies fairly and consistently, and ensure disciplinary procedures and documentation follow policy.
• Observe employee service behaviors and provide feedback.
• Ensure employee recognition occurs on all shifts.
• Solicit employee feedback, use an open-door policy, and review satisfaction results to identify and address employee concerns.
• Participate in progressive discipline procedures.
• Participate in interviewing and hiring team members with appropriate skills.
• Set a positive example in guest relations.
• Participate in developing and implementing corrective action plans to improve guest satisfaction.
• Empower employees to provide excellent customer service.
• Emphasize guest satisfaction in departmental meetings and focus on continuous improvement.
• Respond to and handle guest problems and complaints.
• Strive to improve service performance.
• Deliver The Ritz-Carlton Gold Standards graciously and thoughtfully.

Benefits

• A $7,260 sign-on bonus.
• A wide range of benefits designed to support employees and their families, wellbeing, careers, and personal interests; eligibility and options may vary by employment status, position, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED