Director of Housekeeping

Jekyll Island Club Resort, a Noble House Resort•Jekyll Island, GA

About The Position

The Director of Housekeeping oversees the housekeeping and laundry departments to ensure cleanliness, safety, and guest satisfaction throughout the resort. This hands-on, detail-oriented leader maintains resort and Noble House standards while fostering a positive and productive team culture. The role leads and develops housekeeping and laundry staff; maintains guest rooms, public spaces, back-of-house areas, and offices; establishes operating procedures; and manages departmental budgets, scheduling, payroll, and inventory. The Director conducts quality inspections, coordinates with other departments on daily operations and events, addresses guest feedback, and ensures compliance with health, safety, and environmental standards. The position is at the Jekyll Island Club Resort and Jekyll Ocean Club, part of Noble House Hotels & Resorts. The property includes resort accommodations, cottages, five food and beverage outlets, event venues, and recreational activities.

Requirements

At least 5 years of progressive housekeeping management experience in a full-service hotel or resort.
Proven leadership and team-building skills, including the ability to motivate and develop large, diverse teams.
Strong understanding of OSHA standards, chemical safety, and housekeeping best practices.
Excellent organizational and communication skills, with the ability to multitask in a fast-paced environment.
Proficiency in Microsoft Office, property management systems such as Opera or HotSOS, and inventory systems.
Flexible schedule, including weekends and holidays as business demands.

Nice To Haves

Luxury hotel or resort experience preferred.

Responsibilities

Lead, train, and manage housekeeping and laundry team members to support performance and adherence to resort and Noble House standards.
Maintain the cleanliness and appearance of guest rooms, public spaces, back-of-house areas, and offices.
Develop, implement, and enforce standard operating procedures for housekeeping operations, safety, and chemical handling.
Prepare and manage departmental budgets, payroll forecasts, and operating expenses, using labor and supplies cost-effectively.
Conduct daily guest room and public area inspections for quality assurance and compliance with brand expectations.
Coordinate with Engineering, Front Office, and Food & Beverage on daily operations, special events, VIP arrivals, and maintenance projects.
Oversee linen and terry inventory, vendor relationships, and ordering of supplies and uniforms.
Address guest feedback promptly and professionally and uphold service recovery standards.
Develop department training programs, including orientation, safety training, and leadership development.
Manage staff scheduling, payroll approval, and performance evaluations.
Ensure compliance with applicable state and federal health, safety, and environmental standards.
Partner with HR on employee engagement, recognition, and retention initiatives.