Director of Housekeeping

HM Alpha Hotels & Resorts • Tucson, AZ

1d

About The Position

The Director of Housekeeping oversees the Housekeeping Department, including guest rooms, laundry operations, public spaces, departmental storage, and work areas. The role ensures exceptional guest service and satisfaction while maintaining high standards of cleanliness, safety, and efficiency. It influences guest experiences, operational performance, and financial results.

The Director leads housekeeping and laundry staff; manages staffing, scheduling, training, evaluation, and development; and partners with the General Manager on the departmental budget. The role maintains quality and cleanliness, coordinates accurate room-status reporting with the front office, oversees lost-and-found and equipment security procedures, and controls productivity, labor costs, supplies, and inventory. The position also supports other operational priorities assigned by leadership.

Requirements

• Proven leadership and supervisory skills, including the ability to build and sustain high-performing teams.
• Strong financial acumen, including budgeting and cost-control experience.
• Excellent organizational and time-management skills in a high-volume environment.
• Strong knowledge of housekeeping operations, safety standards, and hospitality best practices.
• Ability to collaborate across departments and communicate clearly at all levels.
• Commitment to exceptional guest experiences while driving efficiency.
• Minimum of 2 years' experience as an Assistant Executive Housekeeper.
• At least 2 years' supervisory experience in housekeeping within a commercial environment.
• Demonstrated ability to manage staff scheduling, performance management, and departmental operations.
• Experience developing and managing budgets, controlling labor costs, and monitoring inventory.
• Successful completion of a background check prior to employment.

Nice To Haves

• Bachelor's degree in business, hospitality management, or a related field preferred; equivalent education and experience will be considered.
• Ongoing professional development in leadership, operations, and hospitality service standards is a plus.

Responsibilities

• Lead and supervise housekeeping and laundry staff, including hiring, training, evaluating, and developing team members.
• Schedule staff according to labor standards and forecasted occupancy levels.
• Partner with the General Manager on the annual departmental budget and monitor performance against the plan.
• Enforce policies, procedures, and safety standards across housekeeping operations.
• Maintain consistent room quality and cleanliness in guest rooms, public areas, restrooms, laundry, and storage spaces.
• Report accurate room status to the front office.
• Oversee guest lost-and-found procedures, ensuring security and proper documentation.
• Establish systems to secure on-loan equipment.
• Monitor and control productivity and labor costs to achieve budgetary goals.
• Implement and maintain cost-control systems for staffing, linen, and cleaning supplies.
• Conduct inventories of linen, supplies, and equipment; order and receive items to maintain adequate levels.
• Ensure services exceed guest expectations and enhance guest relations.
• Support other operational priorities as assigned by leadership.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage; HSA available.
• Company-paid disability and life insurance.
• Employee Assistance Program.
• Supplemental benefits.
• 401(k) with match.
• Employee discounts.
• Paid vacation and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Director