Director of Housekeeping

Sun Hospitality Resort Services•North Myrtle Beach, SC

About The Position

The Director of Housekeeping leads resort housekeeping operations in North Myrtle Beach, ensuring teams deliver consistent, inspection-ready results aligned with Sun Hospitality Standards of Operations. The role focuses on building a reliable staff, protecting quality and safety, and maintaining high guest satisfaction. The Director oversees staffing and scheduling to MPOR and payroll targets; leads daily team huddles and coaching; completes evaluations and payroll status changes on time; maintains service billing and payroll records; completes room inspection reporting and action plans; monitors supplies and inventories and places orders; and partners with resort leadership to address guest concerns quickly. This is a hands-on leadership role that may step into site operations when needed. A typical shift includes reviewing overnight notes, arrivals and departures, and guest feedback; walking key areas and spot-checking readiness; coordinating priorities with resort leadership; remaining visible on property to answer questions, remove roadblocks, and facilitate communication between the office and field; and confirming next-shift coverage and documenting updates.

Requirements

High school diploma or higher.
At least 3 years of hospitality management experience.
Ability to work effectively with diverse personalities and backgrounds.
Familiarity with Sun Hospitality SOPs.
Ability to pass a background check and work in a drug-free workplace.

Responsibilities

Staff and schedule the housekeeping team to MPOR and payroll targets.
Lead daily team huddles and coach team members.
Complete evaluations and payroll status changes on time.
Maintain service billing and payroll records.
Complete room inspection reporting and action plans.
Monitor supplies and inventories and place orders.
Partner with resort leadership to address guest concerns quickly.
Provide hands-on leadership and step into site operations when needed.
Review overnight notes, arrivals and departures, and guest feedback.
Walk key areas and spot-check readiness.
Coordinate daily priorities with resort leadership.
Remain visible on property, answer questions, remove roadblocks, and keep communication moving between the office and field.
Confirm coverage for the next shift and document updates.