Director of Housekeeping

Blue Sky Hospitality Solutions•Schaumburg, IL

3d•$65,000 - $70,000

About The Position

The Director of Housekeeping leads all housekeeping operations at the Hyatt Regency Schaumburg, including guest rooms, suites, public areas, back-of-house spaces, and hotel facilities. This hands-on leadership role is responsible for cleanliness standards, operational excellence, guest satisfaction, and team performance. The Director partners with Front Office, Engineering, Operations, and hotel leadership to support seamless operations and consistently exceed guest expectations. The role oversees team recruitment, training, coaching, scheduling, and development, as well as room inspections, productivity, labor, inventory, linen management, departmental budgets, supplies, equipment, vendors, purchasing, and operating expenses. It also supports VIP arrivals, group business, special projects, deep cleaning, renovations, and hotel transitions. The Director uses guest feedback and operational performance data to identify improvements, fosters a collaborative and guest-focused culture, and ensures adherence to sanitation, safety, OSHA, chemical-handling, and hotel operating standards. Other duties may be assigned.

Requirements

At least 5 years of progressive housekeeping, hotel operations, or hospitality leadership experience preferred.
Strong knowledge of housekeeping operations, room inspection standards, inventory management, labor management, and hospitality service standards.
Experience managing housekeeping budgets, operational forecasting, staffing plans, productivity metrics, and vendor relationships.
Strong leadership, communication, organizational, and problem-solving skills.
Ability to multitask and thrive in a fast-paced hospitality environment.
Flexible availability for mornings, evenings, weekends, holidays, and on-call support as needed.
Passion for hospitality, leadership, teamwork, operational excellence, and creating exceptional guest experiences.

Nice To Haves

Previous Housekeeping Director, Executive Housekeeper, Rooms Division, or hotel operations leadership experience.
Knowledge of sanitation standards, OSHA regulations, chemical-handling procedures, and hotel safety requirements.
Experience using hotel operational systems, housekeeping management systems, and reporting tools.

Responsibilities

Lead housekeeping operations across guest rooms, suites, public areas, back-of-house spaces, and hotel facilities.
Recruit, train, coach, schedule, and develop housekeeping teams.
Maintain cleanliness, presentation, sanitation, and brand standards throughout the property.
Monitor guest satisfaction, cleanliness scores, online reviews, room inspections, and service recovery opportunities to drive improvement.
Partner with Front Office, Engineering, Operations, and hotel leadership to support hotel operations and guest readiness.
Oversee room inspection programs, productivity, labor management, inventory control, linen management, and departmental budgets.
Manage housekeeping supplies, equipment, vendor relationships, purchasing, and operational expenses.
Ensure compliance with hotel procedures, sanitation standards, OSHA regulations, chemical-handling guidelines, and safety policies.
Support VIP arrivals, group business, special projects, deep cleaning initiatives, and renovation or transition activities as needed.
Maintain housekeeping closets, laundry areas, storage spaces, and employee work areas in a clean and operationally ready condition.
Analyze operational KPIs, productivity reports, labor metrics, and housekeeping performance data to identify improvement opportunities.
Foster a collaborative, energetic, and guest-focused culture.
Perform other duties as assigned.