Director of Housekeeping

LMLC OPERATIONS LLC•Big Sky, MT

1d•Onsite

About The Position

Yellowstone Club is hiring a full-time, year-round Director of Housekeeping in Big Sky, Montana. The role leads the day-to-day operations of the Housekeeping, Lodgekeeping, and Laundry teams, ensuring their work meets Club standards and exceeds the expectations of Members, guests, and co-workers. The Director directly leads the Housekeeping department and oversees Lodgekeeping and Laundry operations. The Director manages departmental operations, staffing, training, inspections, inventory, schedules, budgets, safety, and service quality across managed homes, public spaces, offices, employee areas, and back-of-house areas. The position works closely with other departments and Club leadership to support Residential Services Operations, maintain strong Member and guest relationships, and improve efficiency and service. The role requires flexible hours, including evenings, weekends, and holidays, and long hours may be required by business demands.

Requirements

Bachelor’s degree from a four-year college or university, or five or more years of related experience and/or training, or an equivalent combination of education and experience.
At least 5 years of managerial experience.
At least 5 years of management responsibility as an Executive Housekeeper, Assistant Director, or Director of Housekeeping in a club or luxury resort.
Valid driver’s license.
Competence in Microsoft Office Suite, especially Word, Excel, and Outlook.
Ability to communicate clearly and effectively with Members, guests, co-workers, vendors, and other Yellowstone Club departments, and to write clearly and legibly.
Ability to perform basic math calculations.
Ability to solve complex problems and make sound management and leadership decisions.
Ability to work flexible hours, including evenings, weekends, and holidays; long hours may be required due to business demands.

Nice To Haves

Previous Executive Housekeeper or Assistant Director experience, or equivalent.
Experience overseeing public-space operations.
Experience working in a full-cycle resort laundry.
Knowledge of Hotel/Resort Billing Systems.

Responsibilities

Lead Housekeeping, Lodgekeeping, and Laundry operations and oversee department managers, assistant managers, supervisors, Housekeepers, Lodgekeepers, and Laundry attendants.
Support Residential Services Operations goals, policies, and procedures, and assist the Vice President of Residential Services with developing and designing divisional procedures and operations.
Ensure Members and guests receive outstanding service, maintain hospitality and professionalism, and handle guest transactions legally and ethically.
Oversee daily operations for managed homes, public spaces, offices, employee areas, and applicable back-of-house areas.
Inspect homes, public areas, and offices regularly; follow up with employees to maintain quality standards and coach team members where improvement is needed.
Plan, oversee, and manage deep-cleaning projects and carry out tasks as needed to bring public spaces to Club standards.
Implement Standard Operating Procedures and ensure team members follow them.
Oversee inventory and ordering of linens, towels, cleaning supplies, and operating items; strive to use environmentally friendly cleaning supplies and techniques.
Understand laundry systems and equipment and oversee laundry needs and processes.
Prepare and communicate department schedules, maintain appropriate staffing levels, monitor attendance, and document absentee occurrences.
Manage departmental financial objectives, payroll, supply budgets, and costs in accordance with forecasts and budgets.
Recruit, select, train, and develop employees; organize orientation and training for new and returning employees.
Monitor employee performance, conduct annual and seasonal reviews, and address performance factors such as attendance, teamwork, initiative, and productivity.
Lead daily morning meetings and regular team meetings, and keep staff informed about Club activities, policies, procedures, and changes.
Maintain room-status communication with Rental, Sales, and Lodging teams and report and track maintenance orders.
Ensure safety and security procedures are followed, including OSHA and ADA requirements.
Coordinate departmental activities with other departments and build strong relationships with department leaders to support service and efficiency.
Assist the Vice President of Residential Services with approved divisional capital improvement schedules and control project costs and guidelines.
Communicate with Members, guests, supervisors, and employees; anticipate and resolve Member and guest complaints satisfactorily.
Maintain Member privacy, attention to detail, a clean and neat appearance, and a positive, professional, and respectful manner.
Attend required meetings, leadership functions, and training, and assist where needed when business demands require it.
Work flexible hours, including evenings, weekends, and holidays; long hours may be required based on business demands.