Director of Housekeeping

Huntington San Francisco•San Francisco, CA

2d•$100,000 - $120,000•Onsite

About The Position

The Director of Housekeeping is responsible for ensuring the Housekeeping Department operates attentively, efficiently, and courteously, providing guests with quality service and a clean, safe environment while managing expenses and maximizing service levels. The role oversees housekeeping personnel, guestroom and public-area cleanliness, departmental training and procedures, supplies and equipment, room status, guest requests, and coordination with other hotel departments. The position is based at The Huntington in San Francisco, a historic property in the Nob Hill neighborhood that is undergoing a complete reimagination.

Requirements

At least 2 years of progressive experience in a hotel or related field, or a 4-year college degree, or a 2-year college degree and at least 1 year of related experience.
Supervisory experience required.
Proficiency in Windows and company-approved spreadsheet and word-processing applications.
Ability to communicate effectively verbally and in writing with employees and guests at all levels.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Ability to handle problems by anticipating, preventing, identifying, and solving them.
Ability to understand and evaluate complex information and data from various sources.
Ability to work long hours when required.
Ability to exert up to 50 pounds occasionally and/or up to 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Ability to maintain regular attendance according to hotel scheduling needs.

Responsibilities

Provide attentive, friendly, helpful, and courteous service to guests, managers, and fellow employees.
Respond to guest requests, problems, complaints, and accidents promptly and courteously, and follow up to ensure guest satisfaction.
Motivate, coach, counsel, train, and discipline Housekeeping personnel in accordance with Highgate Hotel SOPs.
Conduct interviews and follow hiring procedures as required.
Develop employee morale and ensure completion of position-specific service standards and training.
Maintain scheduled cleaning programs and position checklists.
Ensure rooms, public areas, and back-of-house areas meet Highgate Hotel standards; inspect rooms daily and inspect some rooms with supervisors.
Assist with inspections of VIP rooms before arrival and monitor VIPs, special guests, and special requests.
Manage large guestroom turns and group check-in or check-out days efficiently.
Maintain housekeeping equipment and assist with compliance with corporate Risk Management standards.
Maintain required par levels of housekeeping and laundry supplies; order supplies and amenities and conduct monthly and quarterly inventories.
Monitor work orders submitted to Engineering and follow up to confirm completion.
Conduct pre-shift meetings and attend staff meetings, providing training on a rotational basis.
Balance and clear room status nightly, compare housekeeping and PMS reports, and resolve discrepancies.
Assist with reviewing employee hours for payroll and preparing schedules based on business forecasts, payroll budgets, and productivity requirements.
Maintain purchase orders, invoice vouchering, checkbook accounting, and organized departmental records.
Maintain communication with Guest Services and other departments, including the use of pagers and radios and proper radio etiquette.
Monitor out-of-order, out-of-service, discrepant, and show rooms; act on special requests as needed.
Maintain guest privacy and security, lost-and-found procedures, key control, and emergency readiness, including keeping safety data sheets current and available.
Review housekeeping and guest request logs daily and maintain departmental filing systems.
Record valet laundry and check incoming laundry to ensure all items are returned.
Store, secure, and issue supplies according to business demands.
Ensure regular maintenance and cleaning projects are completed twice a year.
Participate in Manager on Duty coverage as required and attend required hotel meetings and training.
Maintain regular attendance, professional appearance and grooming, and compliance with hotel standards and policies.
Focus the department on guest service and audit scores, maximize productivity, identify problem areas, and help implement solutions.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law