Director of Housekeeping

Courtyard by Marriott (Crestline Hotels and Resorts)•City of Syracuse, NY

5d•$60,000 - $64,000

About The Position

The Director of Housekeeping leads and directs the Housekeeping department, with the goal of driving guest satisfaction by exceeding expectations and championing the cleanliness of the building. This role combines strategic leadership with hands-on execution in a fast-paced environment and is a key Rooms Division leadership position. The Director works closely with department heads across the hotel, including Operations, Sales, Culinary, Engineering, and Front Office. The role manages the department’s budget, capital expenditure projects, and preventive maintenance, while building cohesion among direct reports, improving team productivity, and providing career-development opportunities. Early priorities include ensuring brand-training compliance, increasing employee recognition, implementing a facility-wide preventive maintenance program, establishing room-inspection checklists, creating a new-hire training plan with the Assistant Housekeeping Manager, and reviewing brand standards for compliance.

Requirements

High school diploma or GED.
Five years of experience in housekeeping.
Two years of experience as a housekeeping supervisor or manager, with a track record of team success across an organization.
Basic computer skills, including navigating databases and spreadsheets, sending and managing email, and handling electronic SOPs and other documents.
Ability to balance strategic planning and hands-on execution in a fast-paced environment.
Strong cultural fit, passion, drive, and results orientation.

Nice To Haves

Hotel brand experience.
Familiarity with Microsoft Office, primarily Outlook, Excel, and Word.
Experience with hotel information systems.

Responsibilities

Lead and direct the Housekeeping department to exceed guest expectations and maintain building cleanliness.
Balance strategic planning with hands-on execution in a fast-paced environment.
Manage the housekeeping budget, capital expenditure projects, and preventive maintenance.
Develop cohesion among direct reports and maximize housekeeping team productivity through career-development opportunities.
Ensure brand-training compliance for the Director and staff within the first 30 days.
Develop a program to increase employee recognition within the first 60 days.
Develop and implement a facility-wide preventive maintenance program within the first 90 days.
Develop a formal inspection checklist to support quality and consistency across all rooms within the first 60 days.
Work with the Assistant Housekeeping Manager to implement a training plan for new hires within the first 90 days.
Review brand standards and ensure compliance with brand requirements within the first 60 days.
Liaise with hotel department heads, including Operations, Sales, Culinary, Engineering, and Front Office.