Director of Housekeeping

Strider Hotel•Boston, MA

5d•$80,000 - $85,000

About The Position

The Director of Housekeeping leads and controls housekeeping operations and staff, ensuring hotel rooms and public spaces are clean and well maintained in accordance with brand and/or HHM operations and financial standards. The role fosters a work environment in which housekeeping staff feel valued and appreciated for their contributions to guests’ overall experience. The position oversees staffing, training, scheduling, inspections, cleanliness and productivity, inventory, guest-service improvement, departmental expenses, vendor relationships, safety, and compliance with applicable brand and HHM standards. It also follows sustainability guidelines and practices related to HHM’s EarthView program. The work schedule varies and may include holidays, weekends, or occasional alternate shifts. A potential career path is Area Director of Housekeeping, Assistant General Manager, and General Manager.

Requirements

Two years of previous housekeeping supervisor experience required.
High school diploma or equivalent preferred.
Ability to work a variable schedule that may include holidays, weekends, or occasional alternate shifts.
Ability to stand for extended periods; walk, push, lift up to 25 pounds, bend and reach, and stoop, kneel, or crouch.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Interview, select, train, schedule, coach, and support associates, ensuring they perform according to established brand or hotel standards and HHM core values.
Maintain an effective inspection program for hotel rooms, public spaces, and other assigned areas.
Oversee or prepare schedules consistent with hotel occupancy and updated forecasts, or notify a third-party vendor of weekly staffing needs.
Observe and monitor staff performance against productivity and cleanliness standards.
Monitor inventory and submit periodic orders to ensure supplies are purchased in a timely manner.
Monitor and communicate guest-service scores to drive improvement and higher guest satisfaction.
Conduct daily pre-shift meetings to communicate with and celebrate the housekeeping staff.
Comply with HHM internal audit standards for key control and risk-management areas, including lost and found, key control, and guest-room safety.
Maintain positive working relationships with vendors and third-party contract labor.
Keep departmental expenses in line with budgets and forecasts.
Ensure compliance with brand standards, if applicable.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, follow MSDS and OSHA standards, wear protective safety equipment, and participate in safety committees as directed.
Perform other duties as requested by management.