Director of Housekeeping

Pyramid Global Hospitality•Excelsior Springs, MO

2d•$55,000 - $60,000•Onsite

About The Position

The Director of Housekeeping oversees all housekeeping operations at The Elms Hotel & Spa, ensuring guest rooms, public areas, back-of-house spaces, and other assigned areas meet hotel, brand, cleanliness, and safety standards. This hands-on leadership role directs the housekeeping team and supervisory staff, with responsibility for staffing, training, performance, quality assurance, budgets, inventory, and operational efficiency. The Director responds to guest concerns, works closely with other hotel departments, and drives improvements in service, cleanliness, and departmental performance.

Requirements

High school diploma or equivalent.
A minimum of 3–5 years of housekeeping leadership or management experience in a hotel or resort environment.
Strong knowledge of hotel housekeeping procedures, cleanliness standards, and quality assurance expectations.
Experience with labor management, budgeting, scheduling, and inventory control.
Demonstrated ability to lead, motivate, coach, and hold team members accountable.
Strong organizational, communication, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced hospitality environment.
Flexible availability, including weekends, holidays, and varying shifts as business needs require.
Ability to stand and walk for extended periods; bend, stoop, kneel, reach, and climb stairs; and occasionally lift, carry, push, or pull up to 25–50 pounds.
Ability to move throughout the hotel, including guest rooms, public areas, storage areas, and back-of-house spaces, and respond to operational needs.

Nice To Haves

Associate or bachelor's degree in hospitality management or a related field.
Previous experience managing a large housekeeping operation.
Proficiency in Microsoft Office and hotel operating systems.

Responsibilities

Lead and oversee housekeeping colleagues and supervisory staff; establish expectations and hold the team accountable for performance and standards.
Recruit, interview, hire, train, coach, develop, and evaluate housekeeping team members.
Foster a positive, collaborative, service-focused work environment and maintain consistent communication with the team and other department leaders.
Manage staffing levels and schedules according to business demands and occupancy.
Inspect guest rooms and public areas, identify cleanliness or presentation deficiencies, and ensure corrective action is taken.
Monitor cleanliness scores, guest feedback, quality assurance results, and performance goals; develop action plans and implement operational improvements.
Maintain inventory and presentation of guest amenities, linens, supplies, and equipment, and oversee ordering.
Ensure cleaning products and chemicals are labeled, stored, and used safely and in accordance with applicable guidelines.
Develop and manage departmental budgets, labor expenses, operating costs, payroll, overtime, productivity, and staffing efficiency.
Identify ways to reduce waste and control expenses while maintaining quality and departmental profitability.
Coordinate housekeeping operations with occupancy and business levels and partner with Engineering to communicate and resolve maintenance concerns.
Respond promptly and professionally to guest concerns and cleanliness complaints, and ensure guest requests and service recovery opportunities are handled appropriately.
Collaborate with Front Office, Engineering, Food & Beverage, and other departments to support hotel operations and guest satisfaction.
Ensure onboarding, job-specific training, ongoing development, and mandatory company and brand training are completed.
Maintain compliance with company policies, procedures, and health and safety regulations; promote safe work practices and a hazard-free environment.
Maintain appropriate departmental documentation, incident reports, and records.