Director of Housekeeping

Pyramid Global Hospitality•Wesley Chapel, FL

About The Position

The Director of Housekeeping oversees all hotel housekeeping operations, ensuring cleanliness, organization, high service standards, and guest satisfaction while adhering to budgetary guidelines and hotel policies. The role oversees housekeeping, laundry, and public-area cleaning; manages staff and quality control; and works with other departments to enhance the guest experience. The position is at Saddlebrook Resort, an award-winning 480-acre resort near Tampa, Florida, featuring 495 rooms and suites with 800 bedrooms, restaurants and lounges, golf courses, tennis courts, and meeting and vacation facilities.

Requirements

3–5 years of housekeeping management experience.
Knowledge of housekeeping procedures, cleaning techniques, and industry standards.
Strong leadership, communication, and problem-solving skills.
Ability to work flexible hours, including weekends and holidays.

Nice To Haves

Bachelor’s degree in hospitality management or a related field is preferred but not required.

Responsibilities

Oversee daily housekeeping, laundry, and public-area cleaning operations.
Ensure guest rooms, public areas, and back-of-house spaces meet cleanliness and presentation standards.
Implement and enforce hotel brand standards, health regulations, and safety protocols.
Conduct regular inspections, maintain quality control, and address deficiencies.
Recruit, train, schedule, and supervise housekeeping staff.
Foster a positive work environment and promote teamwork among associates.
Manage inventory of cleaning supplies, linens, and guest amenities.
Monitor departmental budgets and control labor and supply costs.
Respond promptly and professionally to guest requests and complaints.
Ensure lost-and-found procedures are followed.
Work with other departments, including front office and maintenance, to enhance the guest experience.