Director of Housekeeping

Crescent Careers•Phoenix, AZ

About The Position

The Director of Housekeeping leads hotel housekeeping and laundry operations to maintain high standards of cleanliness, guest satisfaction, and operational efficiency. The role provides strategic direction, manages departmental budgets and resources, leads and develops teams, and partners with Operations, Engineering, Rooms leadership, and other departments. The position also participates in the hotel Executive/Leadership Committee and contributes to hotel strategy, culture, associate engagement, and operational performance. The Director responds to guest concerns, reviews feedback and performance indicators, and develops initiatives to improve the guest experience. The role ensures compliance with company standards and applicable health, sanitation, safety, chemical-handling, OSHA, and other regulatory requirements. It supports emergency procedures and requires a flexible schedule, including work beyond scheduled hours when necessary. Other job-related duties may be assigned.

Requirements

Minimum 5 years of progressive housekeeping leadership experience in hotels.
Strong financial, labor management, and leadership skills.
Excellent communication and organizational abilities.
Ability to lead large teams in a fast-paced environment.
Exceptional communication skills, attention to detail, and ability to learn in an ever-changing work environment.
Ability to multitask.
Must have a flexible schedule and be willing to work beyond scheduled hours if necessary.

Nice To Haves

Prior Director or Executive Housekeeper experience preferred.

Responsibilities

Provide leadership and direction for housekeeping and laundry operations, including guest room attendants, housepersons, public area attendants, supervisors, and managers, as applicable.
Establish and maintain cleanliness, presentation, sanitation, and condition standards for guest rooms, public areas, back-of-house areas, and other assigned spaces.
Conduct regular inspections of guest rooms and public areas to ensure compliance with hotel, brand, safety, and quality standards.
Recruit, interview, select, train, develop, coach, and evaluate housekeeping associates and leaders.
Set departmental expectations and hold associates and leaders accountable for performance, productivity, attendance, service, and quality.
Develop staffing plans and schedules based on occupancy, business levels, productivity standards, and operational needs.
Manage departmental labor, expenses, supplies, and other controllable costs; prepare the annual operating budget and assist with forecasting, capital planning, and purchasing.
Review productivity, cost per occupied room, guest satisfaction results, inspection scores, and other performance indicators, and develop action plans as needed.
Manage inventory and controls for linens, terry, guest supplies, cleaning products, uniforms, equipment, and other departmental resources; minimize loss, waste, and unnecessary expense.
Ensure housekeeping equipment is maintained and coordinate repairs or replacement.
Coordinate with Front Office, Engineering, Food & Beverage, Sales, and other departments to support hotel operations and ensure rooms and public areas are guest-ready.
Communicate room status, out-of-order rooms, maintenance concerns, VIP arrivals, special requests, group activity, and other operational priorities.
Respond to guest concerns involving cleanliness, room condition, or housekeeping service and ensure follow-up and resolution.
Review guest feedback and satisfaction results and implement initiatives to improve the guest experience.
Ensure compliance with health, sanitation, safety, chemical-handling, OSHA, and other regulatory requirements.
Ensure associates receive training in safe work practices, chemical and equipment use, bloodborne pathogens, ergonomics, and other applicable safety requirements.
Maintain required departmental records, logs, inspections, training documentation, and other operational documentation.
Participate in the hotel Executive/Leadership Committee and contribute to hotel strategy, culture, associate engagement, and operational performance.
Support hotel emergency procedures as a member of the leadership team.
Promote associate engagement, recognition, teamwork, inclusion, and professional development.
Ensure compliance with company policies, procedures, standards of conduct, and applicable federal, state, and local laws.
Perform other duties and responsibilities as assigned.