Director of Housekeeping

HHS, LLC • Davenport, FL

5d

About The Position

The Director of Housekeeping leads a goal-oriented resort housekeeping department and works with the team to create an effective, productive, and rewarding team environment. The role supports team morale, passion, quality, and respect while maintaining or improving customer and guest satisfaction. The Director recruits, trains, develops, assigns, inspects, coaches, and counsels team members; collaborates with resort and company leadership to establish expectations and achieve goals; and uses data to meet facility, budget, and compliance goals. The role also executes, maintains, and monitors quality control systems and budgets.

The position requires at least three years of hospitality management experience, a high school diploma or GED plus completion of a craft apprenticeship, or an equivalent number of years in the hospitality industry. The Director must be able to work a flexible schedule that may include nights, weekends, and holidays, use word processing, spreadsheets, and other software, and be willing to relocate for promotion opportunities.

Requirements

• At least 3 years of hospitality management experience.
• High school diploma or GED and completion of a craft apprenticeship, or an equivalent number of years in the hospitality industry.
• Ability to work a flexible schedule that may include nights, weekends, and holidays.
• Computer experience with word processing, spreadsheets, and various software.
• Willingness to relocate for promotion opportunities.
• Interpersonal skills to interact with individuals at all levels of the organization.
• Effective written, spoken, and non-verbal communication.
• Service-oriented mentality focused on exceeding expectations.
• Ability to maintain a positive and professional demeanor.
• Ability to make sound decisions and judgments quickly.
• Self-motivation and ability to prioritize projects and needs effectively.
• Willingness to provide support where needed to achieve outcomes.
• Integrity, respect, and discretion in business dealings.
• Attention to detail and ability to manage tasks in a fast-paced environment.

Nice To Haves

• Proficiency in languages other than English, especially Spanish.

Responsibilities

• Provide leadership that fosters team morale, passion, quality, and respect.
• Maintain or improve customer and guest satisfaction.
• Lead team member recruiting, training, development, and assignments.
• Perform daily inspections and assessments, and coach and counsel team members.
• Collaborate with resort and company leadership to set expectations and achieve goals.
• Analyze data and make adjustments to meet facility, budget, and compliance goals.
• Execute, maintain, and monitor quality control systems and budgets.

Benefits

• Paid time off (vacation and sick)
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employee Assistance Program (EAP)
• Career development and ongoing training

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED