Director of Housekeeping - The Historic Cavalier Hotel

HEI Hotels and Resorts•Virginia Beach, VA

About The Position

The Director of Housekeeping ensures that cleanliness standards are met across guestrooms, meeting areas, public areas, and back-of-the-house spaces. The role achieves these standards through effective training, staffing, and supervision; efficient management of operating supplies; and proactive monitoring of guest service scores and comments. The Director plans and monitors staffing and workloads, develops housekeeping and laundry budgets and expense controls, manages inventory, and adjusts labor schedules to occupancy, food and beverage activity, and group events. The role also leads hiring, training, staff development, performance evaluation recommendations, communication, and appropriate discipline. It works with other departments and guests to resolve concerns, supports preventative maintenance and rehabilitation projects, ensures compliance with operating procedures and OSHA guidelines, and performs other related duties as assigned.

Requirements

At least 5 years of management experience, including at least 3 years in housekeeping management.
Experience managing in-house laundry operations.
Thorough knowledge of housekeeping and laundry operations and individual job requirements.
Ability to work with other department leaders.
Ability to resolve conflicts involving guests, supervisors, and associates.
Ability to manage multiple tasks and demonstrate excellent organizational skills.
Willingness to help coworkers with their duties and work as a team player, with or without reasonable accommodation.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, business plan preparation, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Effective verbal and written communication skills, including the ability to adapt communication style to different audiences.

Responsibilities

Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, including through ongoing visual and written inspections of guestrooms and public spaces.
Develop housekeeping and laundry budgets and implement expense-management controls.
Conduct periodic inventories of guest supplies, small equipment, and linen.
Use labor-management tools to schedule staff and control labor costs.
Adjust labor schedules to hotel occupancy forecasts, food and beverage activity, and group events.
Interview, hire, train, and develop staff; recommend performance evaluations; resolve problems; communicate openly; and recommend discipline or termination when appropriate.
Communicate clear direction to staff verbally and in writing.
Interact positively with customers and resolve problems to maintain customer satisfaction and service quality.
Evaluate furniture, fixtures, décor, and other conditions; recommend and help coordinate preventative maintenance and rehabilitation projects.
Ensure compliance with housekeeping and laundry standard operating procedures and policies.
Operate the department in accordance with OSHA requirements and guidelines.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.