Restaurant General Manager - Becca Restaurant & Garden, The Historic Cavalier Hotel

HEI Hotels and Resorts•Virginia Beach, VA

1d•Onsite

About The Position

The Restaurant General Manager plans and manages Becca Restaurant, room service, and other food and beverage outlets as appropriate. The role is responsible for guest satisfaction, quality service, compliance with company and franchise policies and procedures and applicable regulations, and meeting or exceeding financial goals. The manager oversees daily restaurant and room-service operations for breakfast, lunch, and dinner, as well as bar operations. The position manages outlet associates, including hiring, scheduling, training, development, coaching, performance reviews, and related employee matters. It implements company programs and monitors compliance with operating procedures, safety requirements, and applicable laws. The manager forecasts and controls budgets and operating costs, responds to guest feedback and issues, develops promotions and presentations to attract business, and oversees outlet maintenance and sanitation. The position is based at The Historic Cavalier Hotel and Beach Club in Virginia Beach, Virginia. The salary range is $77,000 to $97,000 annually. The role is not eligible for tips or service charges or for a discretionary performance bonus.

Requirements

At least two years of post-high-school education.
More than two years of full employment in a related position.
Thorough knowledge of restaurant or hotel practices and procedures.
Supervision, management, and communication skills.
Ability to investigate and analyze activities or information and make logical conclusions and recommendations.
Ability to make decisions guided generally by established policies and procedures.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, business-plan preparation, repairs and maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Leadership skills to motivate and develop staff and ensure goals are accomplished.
Ability to set priorities, plan, organize, and delegate.
Concise, well-organized, complete, and clear written communication skills.
Ability to work effectively under time constraints and deadlines.
Effective verbal and written communication skills, including the ability to adapt communication style to different audiences.

Nice To Haves

Hotel experience preferred.

Responsibilities

Direct the day-to-day operations of the restaurant and room service during breakfast, lunch, and dinner.
Direct the day-to-day operations of the bar.
Manage outlet associates by interviewing, hiring, scheduling, training, developing, empowering, coaching, and counseling them; conducting performance and salary reviews; resolving problems; maintaining open communications; and recommending discipline or termination as appropriate.
Implement company programs and manage outlet operations to ensure compliance with operating procedures, safety regulations, and federal, state, and local regulations.
Forecast, implement, monitor, control, and report on outlet budgets and their components, including labor, food, beverages, supplies, and equipment, to maximize revenue and minimize expenses while maintaining adequate supplies and staffing.
Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and support future sales.
Create, recommend, and implement promotions, displays, buffet presentations, and other ideas to attract in-house guests and local customers.
Monitor and control the maintenance and sanitation of outlet areas and equipment.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.