Restaurant General Manager - Becca Restaurant & Garden, The Historic Cavalier Hotel

HEI Hotels & Resorts•Virginia Beach, VA

3d•$77,000 - $97,000

About The Position

The Restaurant General Manager plans and manages the restaurant, room service, bar operations, and other food and beverage outlets as appropriate. The role is responsible for achieving customer satisfaction and quality service, complying with corporate and franchise policies and procedures and applicable federal, state, and local regulations, and meeting or exceeding financial goals. The manager oversees daily restaurant and room service operations for breakfast, lunch, and dinner, as well as bar operations. They manage outlet staffing and development, implement operating programs and procedures, oversee budgets and operating costs, respond to customer feedback and trends, develop promotions, and monitor maintenance and sanitation. The position is based at Becca Restaurant & Garden at The Historic Cavalier Hotel.

Requirements

At least two years of post-high-school education.
At least two years of full employment in a related position.
Thorough knowledge of restaurant or hotel practices and procedures.
Supervision, management, and communication skills.
Ability to investigate and analyze activities or information and make logical conclusions and recommendations.
Ability to make decisions generally guided by established policies and procedures.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, business plans, repairs and maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Leadership skills to motivate and develop staff and ensure goals are accomplished.
Ability to set priorities, plan, organize, and delegate.
Written communication skills that are concise, well organized, complete, and clear.
Ability to work effectively under time constraints and deadlines.
Effective verbal and written communication skills, including adapting communication style to different audiences.

Nice To Haves

Hotel experience preferred.

Responsibilities

Direct the day-to-day operations of the restaurant and room service during breakfast, lunch, and dinner, and direct bar operations.
Manage human resources across the outlets, including interviewing, hiring, scheduling, training, developing, empowering, coaching, counseling, conducting performance and salary reviews, resolving problems, communicating with associates, and recommending discipline or termination as appropriate.
Implement company programs and manage outlet operations to ensure compliance with LSOPs, SOPs, safety regulations, and applicable federal, state, and local regulations while providing quality service and hospitality.
Forecast, implement, monitor, control, and report outlet budgets and related costs, including labor, food, beverages, supplies, and equipment, to maximize revenue and minimize expenses while ensuring adequate staffing and supplies.
Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and support future sales.
Create, recommend, and implement promotions, displays, buffet presentations, and other ideas to attract in-house guests and increase local market share.
Monitor and control the maintenance and sanitation of outlet areas and equipment to protect assets, comply with regulations, and ensure quality service.
Follow attendance rules and maintain regular availability for work.
Perform other job-related duties as assigned.