Room Service Server - The Historic Cavalier Hotel

HEI Hotels and Resorts•Virginia Beach, VA

About The Position

Work with the Room Service Team to serve guests and ensure a positive guest experience. Set up and deliver food and beverage orders, VIP amenities, and hospitality-suite service in accordance with company and hotel standards. Maintain sanitation by retrieving trays, complete shift side work, respond to customer needs and feedback, report communications to the immediate shift supervisor, and handle cash according to company procedures. The role also requires regular attendance and performing other job-related duties as assigned.

Requirements

Ability to communicate well with guests.
Ability to grasp, bend, lift, carry, move, or push goods on a cart weighing up to 100 lbs. continuously, with or without reasonable accommodation.
Ability to transport large trays weighing up to 30 lbs., with or without reasonable accommodation.
Effective verbal and written communication skills.
Ability to adapt communication style to different audiences, including supervisors, coworkers, and the public.

Nice To Haves

Hotel experience preferred.

Responsibilities

Set up and deliver food and beverage orders in accordance with established guidelines, procedures, policies, and company standards.
Conduct floor sweeps and retrieve food and beverage trays to maintain sanitation guidelines.
Set up and deliver VIP amenities.
Service hospitality suites in accordance with Banquet Event Orders and established policies and procedures.
Complete shift side work as outlined in the hotel’s operating policies and procedures.
Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales.
Report all communication to the immediate shift supervisor.
Perform cash handling responsibilities in accordance with company policies and procedures.
Comply with attendance rules and be available to work on a regular basis.
Perform other job-related duties as assigned.