The Revere Room - Server

Rosewood Hotel Group•Montecito, CA

6d•Onsite

About The Position

The Server is responsible for the overall guest dining experience in the restaurant outlet. Duties include taking food and beverage orders; retrieving and serving alcoholic and non-alcoholic beverages and food according to hotel specifications; preparing items tableside; collecting payments; and assisting with maintenance of the restaurant area and equipment. The role requires maintaining detailed knowledge of restaurant standards, menus, beverages, wines, equipment, service procedures, hotel services, and local attractions. The Server also supports opening and closing duties, ensures guest satisfaction, follows cash-handling and liquor regulations, and guides the assigned Server Assistant. The position requires attention to detail, speed, accuracy, organization, sound judgment, teamwork, confidentiality, and the ability to work with minimal supervision. The Server must be able to work under pressure and meet production timelines for hot food orders, operate and maintain required equipment, follow recipes, and communicate effectively with guests and coworkers. Work may involve 8–12-hour shifts in hot, noisy, and sometimes close conditions, as well as exposure to heat, cold, slippery surfaces, and kitchen appliances. The role requires a diploma, some college, or equivalent education and work-related experience; current Food Handler and Responsible Beverage Service certifications; and an ABC Server ID. Applicants must be at least 21 years old to pour alcoholic beverages and have at least three years of restaurant service experience. The hotel prefers hotel operational exposure and experience with a luxury or ultra-luxury property or brand. The stated pay scale is $16.90 per hour plus tips. This is a part-time position at Rosewood Miramar Beach in Montecito, California.

Requirements

Diploma, some college, or an equivalent combination of education and work-related experience.
Current and valid Food Handler Certification.
Current and valid Responsible Beverage Service Certification and Alcoholic Beverage Control (ABC) Server ID.
Must be at least 21 years old to pour alcoholic beverages.
At least three years of experience in restaurant service.
Ability to speak, read, and write English.
Ability to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow through; remain calm and resolve problems using good judgment; and follow directions.
Ability to understand and respond to guests’ service needs, work cohesively with coworkers, and work with minimal supervision.
Ability to work under pressure and meet production schedules and timelines for guests’ hot food orders.
Ability to maintain coordination, transport cases of received goods to the workstation, and work an 8–12-hour shift in hot, noisy, and sometimes close conditions.
Ability to work with food products and ingredients, use the senses to ensure quality standards, differentiate dates, operate, clean, and maintain required equipment, and comprehend and follow recipes.
Ability to exert physical effort to transport 20 pounds, perform varied physical movements, reach up and down, remain stationary at times, and communicate satisfactorily with guests and coworkers.
Ability to work in a kitchen environment with exposure to heat, cold, slippery surfaces, and appliances such as stoves, ovens, dishwashers, and cooking tops.

Nice To Haves

Hotel operational exposure, such as Food & Beverage experience.
Experience with a luxury or ultra-luxury property or brand.
Fluency in languages other than English.

Responsibilities

Maintain knowledge of and comply with departmental policies, procedures, service standards, restaurant setup, menu items, beverages, wines, liquor regulations, VIPs, equipment, and point-of-sale and manual systems.
Complete opening side duties, including checking stock and supplies, folding napkins, requisitioning supplies, setting tables and stations, preparing cold food items, checking cleanliness, and preparing tableside-service equipment.
Follow up on special arrangements and take and record guests’ food and beverage orders using suggestive selling techniques.
Enter orders into the system, verify transmission of food orders with the kitchen, communicate special requests, and document and distribute orders manually when systems are unavailable.
Prepare tableside dishes and drinks and retrieve and serve alcoholic and non-alcoholic beverages and food according to departmental standards.
Open and serve wine and champagne according to departmental standards.
Anticipate guests’ needs, respond promptly, maintain positive guest relations, and handle complaints using the six-step procedure to ensure guest satisfaction.
Respond accurately to guest inquiries about hotel services, features, and local attractions and activities.
Maintain cleanliness, sanitation, and organization of assigned stations, service areas, and storage areas.
Guide the assigned Server Assistant’s activities to support optimal guest service.
Present guest checks, process payments through the Cashier, follow payment and cash-handling procedures, and collect and report tips at the end of the shift.
Complete closing duties, including storing reusable goods, breaking down and cleaning items and equipment, restocking for the next service, and marrying and stocking condiments.
Maintain confidentiality of company, guest, and associate information.
Perform other duties as required.