In Room Dining Server - The National

Coury Hospitality • Oklahoma City, OK

10d • Onsite

About The Position

The National is hiring an In-Room Dining Server to deliver polished, professional, timely, and welcoming food and beverage service to hotel guests in their rooms. The role helps create a memorable hotel experience through personalized service, careful attention to order accuracy and presentation, and strong communication with the Kitchen, Bar Curators, and other hotel teams.

The server presents and delivers meals, beverages, and amenities according to In-Room Dining standards; answers guest questions and offers recommendations; follows responsible alcohol service guidelines; and handles special requests, concerns, and service recovery with empathy and professionalism. The position also includes clearing dining items, maintaining clean and organized service areas and equipment, and supporting teammates. Discretion and respect for guest privacy are essential when working on guest floors and entering guestroom areas.

Requirements

• Strong communication and interpersonal skills.
• Excellent attention to detail and ability to multitask in a fast-paced environment.
• Ability to remain calm, poised, and professional under pressure.
• Ability to learn menu items, ingredients, preparation methods, allergens, and food and beverage offerings.
• Ability to follow In-Room Dining policies, service standards, safety procedures, and sanitation requirements.
• Must obtain and maintain any required state or local alcohol service permits or certifications.
• Must obtain and maintain any required state or local food service certifications.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.
• Must maintain a polished, professional appearance and adhere to grooming and uniform standards.
• Ability to stand and walk for extended periods throughout a shift.
• Ability to lift and carry trays, dishes, glassware, equipment, and other items weighing up to 25 pounds.
• Ability to safely maneuver food and beverage trays and service equipment through guest floors, hallways, elevators, and other hotel areas.
• Ability to use hands and fingers with precision for detailed service techniques.
• Ability to enter guestroom areas professionally while maintaining guest privacy and discretion.
• Ability to work in a fast-paced environment where guest needs, order volume, and service priorities may change quickly.
• Ability to safely handle food, beverages, glassware, serving equipment, and other materials according to established procedures.
• Ability to maintain cleanliness and organization of In-Room Dining service areas and equipment.
• Ability to wear required personal protective equipment based on job responsibilities.

Nice To Haves

• Previous hotel, restaurant, In-Room Dining, fine dining, or upscale hospitality experience.
• Strong knowledge of food, beverage, and service standards.
• Genuine passion for hospitality, food, beverage, and creating memorable guest experiences.

Responsibilities

• Deliver food and beverage orders to guest rooms with warm, professional, attentive service.
• Review orders for accuracy, presentation, special requests, and guest preferences.
• Learn and communicate information about menu items, ingredients, preparation methods, allergens, and available food and beverage options.
• Provide appropriate recommendations for food, wine, cocktails, and non-alcoholic beverages.
• Present and deliver meals, beverages, and amenities according to established In-Room Dining standards.
• Follow responsible alcohol service guidelines.
• Set up guestroom dining experiences with attention to presentation, cleanliness, and detail.
• Communicate with Kitchen and Bar Curators to help ensure orders are accurate, complete, and delivered on time.
• Anticipate guest needs and provide discreet, personalized service.
• Address guest questions, concerns, special requests, and service recovery opportunities with empathy, urgency, and professionalism.
• Clear trays, dishes, glassware, and other dining items from guest rooms and designated areas in a timely manner.
• Maintain clean and organized In-Room Dining equipment, service areas, and storage spaces.
• Support fellow Curators and contribute to teamwork, excellence, and hospitality.
• Follow In-Room Dining policies, service standards, safety procedures, and sanitation requirements.
• Maintain a polished appearance and follow grooming and uniform standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed