In Room Dining Server

Marriott•Naples, FL

About The Position

Serve food courses and alcoholic beverages to guests, set tables according to event type and service standards, and answer questions about menu selections. Coordinate with the kitchen on menu questions, wait times, re-cooked orders, product availability, allergies, dietary needs, additional meal requirements, and special requests. Enter orders in the MICROS system, check on guests’ satisfaction, maintain cleanliness of work areas and service items, complete closing duties, present accurate checks, and process payments. Follow company and safety and security policies, report accidents and unsafe conditions, and complete required safety training and certifications. Maintain a clean, professional appearance and uniform, protect confidential information and company assets, welcome guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank guests. Communicate professionally, build positive working relationships, support team goals, respond to colleagues’ concerns, and meet quality standards. Perform other reasonable duties as requested by supervisors. The role requires reading and visually verifying information, standing, sitting, or walking for extended periods or an entire shift, handling objects of varying sizes, and moving through sloping, uneven, or slippery surfaces, stairs, and service ramps. It also involves reaching overhead and below the knees, bending, twisting, pulling, and stooping. Lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and objects over 50 pounds with assistance. The Ritz-Carlton describes its service culture as guided by its Gold Standards, including its Employee Promise, Credo, and Service Values. The company emphasizes gracious luxury service, guest comfort, and a workplace where associates’ diverse backgrounds are valued.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
Ability to read and visually verify information in a variety of formats, including small print.
Ability to stand, sit, or walk for extended periods or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and objects over 50 pounds with assistance.
Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Ability to move over sloping, uneven, or slippery surfaces and up and down stairs or service ramps.
Ability to reach overhead and below the knees and perform bending, twisting, pulling, and stooping.

Responsibilities

Serve food courses and alcoholic beverages to guests.
Set tables according to event type and service standards.
Answer questions about menu selections.
Communicate with the kitchen about menu questions, wait times, re-cooked orders, and product availability.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Record orders in the MICROS system at the time of order.
Check in with guests to ensure satisfaction with food courses and beverages.
Maintain cleanliness of work areas, china, glassware, and other service items throughout the day.
Complete closing duties, including restocking items and turning off lights.
Present an accurate check to guests and process payment.
Follow company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
Maintain a clean and professional uniform and personal appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Use clear, professional language and develop positive working relationships with colleagues.
Support team goals, listen and respond appropriately to employee concerns, and adhere to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.