In-Room Dining Server

Proper Hospitality Careers•Miami Beach, FL

9d•Onsite

About The Position

The In-Room Dining Server delivers food and beverage orders to guest rooms at The Shelborne by Proper, an oceanfront hotel in South Beach. The role provides prompt, accurate, and polished service, confirms order accuracy and guest satisfaction, answers questions about menu items, and responds to guest requests. It also involves coordinating with the IRD Coordinator/Supervisor, kitchen, and other food and beverage staff; retrieving trays and carts; maintaining clean and stocked work areas; and processing payments when required. The position supports Proper Hospitality’s service values of care, excellence, creativity, and authenticity.

Requirements

High school diploma or equivalent.
Strong communication skills and the ability to engage guests while handling multiple tasks.
Ability to work efficiently in a fast-paced environment while maintaining a high level of service.
Excellent organizational skills and attention to detail when managing orders and guest needs.
Strong teamwork abilities and a positive, customer-focused attitude.
Ability to remember guest preferences and handle special requests.
Ability to stand and move around for extended periods.
Ability to carry trays, plates, and drinks and lift up to 25 pounds.
Ability to bend, reach, and stoop occasionally.

Nice To Haves

Previous experience in a food service or hospitality role.
Knowledge of food and beverage offerings, including menu items, ingredients, and preparation methods.
Food safety or hospitality services certification, such as ServSafe.

Responsibilities

Deliver food and beverage orders promptly and accurately to guest rooms, maintaining high-quality presentation and honoring guest preferences.
Set up in-room dining trays, tables, and carts according to hotel standards.
Confirm order accuracy, temperature, and guest satisfaction upon delivery.
Greet guests warmly and professionally, describe menu items, answer questions, and offer recommendations.
Respond promptly to guest inquiries, concerns, and changes to in-room dining orders.
Review order details processed by the IRD Coordinator or Supervisor to ensure accurate delivery.
Communicate with kitchen staff about order timing, special requests, and dietary needs.
Update the coordinator or manager about issues, delays, and guest feedback.
Retrieve trays, carts, and other items from guest rooms and hallways in a timely manner.
Keep delivery areas, pantries, and IRD workstations clean, organized, and stocked; follow sanitation, hygiene, and safety standards.
Coordinate with IRD Coordinators/Supervisor, kitchen staff, and other food and beverage staff to support efficient service.
Assist with training new IRD servers as requested.
Process payments accurately when required and handle cash, credit card transactions, and tips according to hotel procedures.