In Room Dining Server
About The Position
The In Room Dining Server/Order Taker receives, prepares, and delivers guestroom orders in an attentive, courteous, and efficient manner. The role follows the company’s service culture and established standards for order preparation, delivery, guest communication, and station operations. The server maintains clean and presentable work areas and delivery equipment, prepares amenities, and supports telephone order-taking and communication across departments and shifts. The position requires flexible and sometimes long hours, the ability to lift and/or carry up to 50 pounds, and the ability to stand and walk for extended periods. It also requires bending, twisting, pushing, pulling, stooping, kneeling, and the ability to communicate orally and in writing with staff, vendors, and guests in person and by phone. Reasonable accommodations may be made for qualified individuals with disabilities.
Requirements
- Ability to lift and/or carry up to 50 pounds.
- Ability to hear, understand, and communicate orally and in writing with staff, vendors, and guests in person and by phone.
- Ability to stand and walk for extended periods.
- Ability to bend, twist, push, pull, stoop, and kneel.
- Availability for flexible and sometimes long hours.
Responsibilities
- Adhere to the company’s service culture and its 4 Keys to creating guests for life.
- Maintain high standards of personal appearance and grooming, including proper uniform or business attire and nametag.
- Prepare the station for the day’s business and stock work areas with clean, polished china, glassware, linen, coffee pots, and napkins.
- Check the VIP list and communicate orders to the kitchen and the next room-service shift.
- Set trays and tables according to established standards.
- Deliver orders according to established standards and call guests before delivery.
- Retrieve trays promptly and keep the delivery cart clean and presentable.
- Prepare and deliver amenities, replenishing them as needed.
- Perform opening and closing duties according to the established side-work checklist.
- Conduct quality checks after each delivered order.
- Maintain thorough knowledge of menus and current specials and upsell items to guests.
- Assist the order taker with answering the telephone while maintaining established standards.
- Communicate guest needs to the appropriate department.
- Follow resort policies and safety rules.
- Perform other duties as requested by management.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
