In-Room Dining Server

The Boca Raton•Boca Raton, FL

About The Position

The In-Room Dining Server delivers attentive, polished, and professional food and beverage service to guests in their rooms, representing The Boca Raton’s service standards while respecting guest privacy. The role requires discretion, attention to detail, strong hospitality instincts, independent work, and effective management of service timing, presentation, and guest communication. The server delivers and presents orders, sets up in-room dining according to resort standards, explains menu items, confirms guest satisfaction, and coordinates with the kitchen and order takers to ensure accurate orders and timely delivery. The role also involves handling checks and payments, retrieving used service items, maintaining service areas and equipment, completing side work, and following food safety and sanitation standards. The position reports to In-Room Dining Management and interacts directly with hotel guests while working with Culinary, Stewarding, Order Takers, Restaurant Leadership, and Hotel Butlers.

Requirements

Strong guest service and communication skills.
Ability to work independently and manage time effectively.
Professional demeanor and strong attention to detail.
Ability to handle guest interactions with discretion and confidence.
Ability to transport service trays or carts safely and efficiently.
Must obtain and maintain required licenses or certifications, as applicable.
Ability to lift up to 50 lbs., with frequent lifting and carrying of objects weighing up to 25 lbs.
Ability to walk or stand to a significant degree and to reach, handle, feel, talk, hear, and see.

Nice To Haves

Prior hospitality or service experience.
Luxury hotel or resort experience.
High school diploma or equivalent.
Prior food and beverage or guest service experience.
CPR and/or First Aid certification.

Responsibilities

Deliver food and beverage orders to guest rooms courteously, professionally, and promptly.
Greet guests, confirm orders, and present items clearly and neatly.
Set up in-room dining service according to resort standards, including tray or table placement, condiments, and service ware.
Explain menu items or accompaniments and respond to guest questions.
Maintain discretion, professionalism, and awareness of guest privacy.
Confirm guest satisfaction and provide instructions for tray or table pickup when applicable.
Review orders before delivery for accuracy, presentation, and completeness.
Coordinate with the kitchen and order takers regarding special requests, allergies, and modifications.
Monitor delivery timing and proactively communicate delays when necessary.
Retrieve used trays, tables, and service ware upon request or scheduled pickup.
Deliver guest checks, review charges when required, and process payments according to resort procedures.
Coordinate payment processing and check reconciliation with the In-Room Dining Order Taker.
Maintain clean and organized In-Room Dining service areas, pantries, and carts.
Prepare service carts, trays, and equipment before service.
Perform assigned opening, running, and closing side work.
Follow food safety, sanitation, and handling standards.
Attend required meetings and training sessions.
Perform additional duties to support In-Room Dining operations.