In-Room Dining Server

The Boca Raton•Boca Raton, FL

2d•Onsite

About The Position

The In-Room Dining Server delivers attentive, polished, and professional dining service to guests in their rooms, representing The Boca Raton’s standards in guests’ personal spaces. The role requires discretion, attention to detail, strong service awareness, hospitality instincts, and the ability to work independently while managing one-on-one guest interactions. Servers are expected to provide dining-room-quality service while independently managing timing, presentation, and guest communication. The position delivers and presents food and beverage orders, sets up in-room dining service according to resort standards, answers guest questions, confirms satisfaction, handles order accuracy and payment support, and retrieves used service items. It also involves maintaining service areas, preparing carts and equipment, completing side work, and following food safety and sanitation standards. The role reports to In-Room Dining Management and works closely with Culinary, Stewarding, Order Takers, Restaurant Leadership, and Hotel Butlers.

Requirements

Strong guest service and communication skills.
Ability to work independently and manage time effectively.
Professional demeanor and strong attention to detail.
Ability to handle guest interactions with discretion and confidence.
Ability to transport service trays or carts safely and efficiently.
Must obtain and maintain any required licenses or certifications, as applicable.
Ability to lift up to 50 lbs., with frequent lifting and carrying of objects weighing up to 25 lbs.
Ability to walk or stand to a significant degree and to reach, handle, feel, talk, hear, and see.

Nice To Haves

Prior hospitality or service experience.
Luxury hotel or resort experience.
High school diploma or equivalent.
Prior food and beverage or guest service experience.
CPR and/or First Aid certification.

Responsibilities

Deliver food and beverage orders to guest rooms courteously, professionally, and on time.
Greet guests, confirm orders, and present items clearly and neatly.
Set up in-room dining according to resort standards, including tray or table placement, condiments, and service ware.
Explain menu items or accompaniments and respond confidently to guest questions.
Protect guest privacy and maintain discretion and professionalism.
Confirm guest satisfaction and explain tray or table pickup instructions when applicable.
Review orders before delivery for accuracy, presentation, and completeness.
Coordinate special requests, allergies, or modifications with the kitchen and order takers.
Monitor delivery timing and proactively communicate delays.
Retrieve used trays, tables, and service ware upon request or scheduled pickup.
Deliver guest checks, review charges when required, and process payments accurately according to resort procedures.
Coordinate payment processing and check reconciliation with the In-Room Dining Order Taker.
Maintain clean and organized In-Room Dining service areas, pantries, and carts.
Prepare service carts, trays, and equipment before service.
Perform assigned opening, running, and closing side work.
Follow food safety, sanitation, and food-handling standards.
Attend required meetings and training sessions.
Perform additional duties assigned in support of In-Room Dining operations.