In Room Dining Server
About The Position
The In Room Dining Server provides food and beverage service to guests, including taking orders and delivering items in a friendly, courteous, helpful, timely, and professional manner to support a high level of guest satisfaction. The role includes setting up room-service trays and tables, checking orders for completeness, presenting checks and handling payment, monitoring guest dining experiences, and retrieving trays and tables from guest floors. The server also prepares and delivers guest amenities and removes them when appropriate. Associates may work varying schedules to reflect resort business needs and are expected to maintain regular attendance. The position also involves providing lateral support to other Operations associates when requested, attending mandatory meetings, completing assigned side work, maintaining a clean and organized work area, observing health and safety standards, and complying with applicable liquor regulations. Other duties may be assigned. The role requires knowledge of food and beverage preparation and service, guest relations, etiquette, table settings, service ware, and menu items. Servers must be able to communicate in English, promote and recall menu items, carry large trays, operate beverage and basic kitchen equipment, and learn keyboard and point-of-sale procedures. Food tasting may be required. The position has frequent physical activity, including walking, bending, reaching, pushing or pulling, and lifting or carrying up to 50 pounds. Required PPE is provided; slip-resistant safety shoes are preferred, and gloves and an apron are used as needed.
Requirements
- Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
- Knowledge of appropriate table settings, service ware, and menu items.
- Ability to communicate orally in English with associates and outside entities; some positions also require reading and writing in English.
- Ability to remember, recite, and promote menu items.
- Ability to transport trays weighing up to 40 pounds through a crowded room continuously throughout a shift.
- Ability to operate beverage and basic kitchen equipment.
- Ability to operate a keyboard and learn point-of-sale procedures to pre-check orders and close out checks.
- Willingness and ability to taste food items relevant to the menu.
- Ability to perform the essential job functions with or without reasonable accommodation.
- Ability to meet the position's physical demands, including frequent lifting or carrying up to 50 pounds.
Nice To Haves
- High school graduation or equivalent.
- Six months to one year of previous serving experience.
- Previous hospitality experience.
- Food Handler Certification.
- Responsible Vendors Training.
- CPR Training.
- Additional language ability, particularly Spanish.
- Slip-resistant safety shoes are preferred.
Responsibilities
- Retrieve checks, set tables, collect orders from the kitchen or bar, and verify that orders include all food, beverages, and condiments.
- Deliver room-service orders using trays or wheeled carts, provide courteous service, present checks, obtain payment, and return payments or signed checks for closing.
- Set up room-service trays and tables in anticipation of incoming orders.
- Monitor the guest dining experience and promptly remove trays and tables from guest floors, returning them to designated locations.
- Prepare and deliver guest amenities and remove them when appropriate.
- Provide lateral service and support to other Operations associates when requested, escalating to a manager if the requested support could risk guest dissatisfaction.
- Attend mandatory meetings and perform assigned side work, including replenishing condiments and restocking side stands.
- Follow state, federal, and corporate regulations concerning alcoholic beverage service.
- Perform general cleaning and keep the work area clean and organized in accordance with health and safety standards.
- Participate in the resort's Cultural Foundation and CSCS elements, and demonstrate knowledge of service standards.
- Complete other duties assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
