Luxury Dining Server, In Room Dining

Resorts World Las Vegas•Las Vegas, NV

About The Position

The Luxury Dining Server provides a high-quality in-room dining experience for guests, ensuring food and beverage quality and maintaining the daily presentation of the Ghost Kitchen. The role delivers orders and amenities accurately and promptly to rooms not serviced by VSAs, anticipates guest needs, and provides courteous, efficient service in accordance with Resorts World and Forbes standards. The server maintains a clean, organized work environment; follows room-entry etiquette and service procedures; and uses a radio for immediate guest assistance. Duties include setting up silverware and linen, clearing tables and service areas, delivering ice and amenities, presenting checks, and processing payments. The role requires extensive knowledge of food and beverage offerings, including liquors and cocktails, to support service and upselling. Team members are expected to follow company policies and the five core responsibilities concerning ambassador conduct, safety, security, cleanliness, and guest experience.

Requirements

Must be at least 21 years of age.
High school diploma or equivalent.
Six months of experience in a previous work setting.
Ability to work varied shifts, including nights, weekends, and holidays.
Ability to communicate effectively in English.
Polished appearance and demeanor.
Excellent customer service skills.
Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and procedures.
Ability to competently fulfill tray service for every aspect of guest service.
Fine dining service experience is required.
Proof of eligibility to work in the United States.
Alcohol Awareness Card.
Food Handler Card.
Non-Gaming Card.

Nice To Haves

Previous work experience in a large, luxury resort setting.
Excellent customer service skills.
Ability to work varied shifts, including nights, weekends, and holidays.

Responsibilities

Accurately and promptly deliver food orders and amenities to rooms not serviced by VSAs.
Anticipate guest needs and address them to provide a delightful experience.
Maintain a clean work environment and keep the Ghost Kitchen area organized as directed by management.
Assist guests courteously and efficiently, and follow proper room-entry etiquette.
Carry a radio for immediate assistance with guest needs.
Set up silverware and linen, and clear tables from rooms, floor landings, and the dish pit in accordance with Resorts World standards.
Maintain knowledge of food and beverage menu offerings, including liquors and cocktails, to provide service and upsell products.
Deliver ice buckets, amenities, and guest requests to rooms not serviced by VSAs.
Deliver and serve food orders according to Resorts World and Forbes standards and the sequence of service.
Present accurate physical checks to guests and complete the payment process.
Use a personal device or cellular phone for job-related operational tasks, duties, and review of company documents.
Clock in on time and not earlier or later than the scheduled shift unless requested by management.
Follow company policies and procedures, daily memorandums, chemical labels (SDS), and other instructions.
Address safety concerns or security concerns by correcting them or notifying the appropriate department or individual.
Help maintain cleanliness and assist guests, escalating matters when additional assistance is needed.