In Room Dining Server

Peregrine Hospitality•Atlanta, GA

11d

About The Position

The In Room Dining Server/Order Taker receives, prepares, and delivers guestroom orders in an attentive, courteous, and efficient manner. The role supports room-service operations by preparing stations, maintaining clean and polished supplies and delivery carts, setting trays and tables to established standards, preparing amenities, and retrieving trays promptly. The server communicates with guests, the kitchen, other room-service shifts, and other departments; checks orders for quality; and maintains knowledge of menus and specials to recommend items. The role must follow the company’s service culture, resort policies, safety rules, and established opening, closing, and service standards. Flexible and long hours are sometimes required. The position involves standing and walking for extended periods, lifting and/or carrying up to 50 pounds, and bending, twisting, pushing, pulling, stooping, and kneeling. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Requirements

Ability to lift and/or carry up to 50 pounds.
Ability to hear, understand, and communicate orally and in writing with staff, vendors, and guests in normal in-person and telephone conversations.
Ability to stand and walk for extended periods.
Ability to bend and twist, push and pull, stoop, and kneel.
Ability to work flexible and long hours sometimes.

Responsibilities

Adhere to the company’s Service culture and its 4 Keys to creating guests for life.
Maintain high standards of personal appearance and grooming, including proper uniform or business attire and nametag.
Prepare the station in anticipation of the day’s business.
Stock work areas with clean, polished china, glassware, linen, coffee pots, and napkins.
Check the VIP list and communicate orders to the kitchen and the next room-service shift.
Set trays and tables according to established standards.
Deliver orders according to established standards and call guests before delivery.
Retrieve trays on a timely basis and keep the delivery cart clean and presentable.
Prepare and deliver amenities, replenishing them as needed.
Perform opening and closing duties according to the established side-work checklist.
Conduct quality checks after each delivered order.
Maintain thorough knowledge of menus and current specials and upsell items to guests.
Assist the order taker with answering the telephone while maintaining established standards.
Communicate guest needs to the proper department.
Abide by resort policies and safety rules.
Perform other duties as requested by management.