In Room Dining Server - The National

Coury Hospitality•Oklahoma City, OK

10d•Onsite

About The Position

The National, Autograph Collection, is hiring an In-Room Dining Server for its luxury hotel in Oklahoma City. The role delivers food, beverages, and amenities to guest rooms while providing polished, timely, attentive, and personalized service. The server ensures orders are accurate and attractively presented, communicates with kitchen and bar teams, responds professionally to guest questions and concerns, and supports a clean, organized service operation. The position requires discretion and respect for guest privacy, strong attention to detail, and flexibility to work varying schedules based on business needs.

Requirements

Strong communication and interpersonal skills.
Strong attention to detail and ability to multitask in a fast-paced environment.
Ability to remain calm, poised, and professional under pressure.
Ability to learn menu items, ingredients, preparation methods, allergens, and food and beverage offerings.
Ability to follow service standards, safety procedures, and sanitation requirements.
Must obtain and maintain any required state or local alcohol service permits or certifications.
Must obtain and maintain any required state or local food service certifications.
Ability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.
Must maintain a polished, professional appearance and adhere to grooming and uniform standards.
Ability to stand and walk for extended periods throughout a shift.
Ability to lift and carry trays, dishes, glassware, equipment, and other items weighing up to 25 pounds.
Ability to safely maneuver food and beverage trays and service equipment through guest floors, hallways, elevators, and other hotel areas.
Ability to use hands and fingers precisely for detailed service techniques.
Ability to enter guestroom areas professionally while maintaining guest privacy and discretion.
Ability to handle food, beverages, glassware, serving equipment, and other materials safely according to established procedures.
Ability to wear required personal protective equipment based on job responsibilities.
Genuine passion for hospitality, food, beverage, and creating memorable guest experiences.

Nice To Haves

Previous hotel, restaurant, In-Room Dining, fine dining, or upscale hospitality experience.
Strong knowledge of food, beverage, and service standards.

Responsibilities

Deliver food and beverage orders to guest rooms with warm, professional, attentive service.
Review orders for accuracy, presentation, special requests, and guest preferences.
Know menu items, ingredients, preparation methods, allergens, and available food and beverage options.
Offer appropriate recommendations for food, wine, cocktails, and non-alcoholic beverages.
Present and deliver meals, beverages, and amenities according to In-Room Dining standards.
Follow responsible alcohol service guidelines.
Set up guestroom dining experiences with attention to presentation, cleanliness, and detail.
Coordinate with Kitchen and Bar Curators to ensure orders are accurate, complete, and delivered on time.
Anticipate guest needs and provide discreet, personalized service.
Handle guest questions, concerns, special requests, and service recovery with empathy, urgency, and professionalism.
Clear trays, dishes, glassware, and other dining items from guest rooms and designated areas promptly.
Maintain cleanliness and organization of In-Room Dining equipment, service areas, and storage spaces.
Support fellow Curators and contribute to teamwork, excellence, and hospitality.
Follow In-Room Dining policies, service standards, safety procedures, and sanitation requirements.
Maintain a polished appearance and follow grooming and uniform standards.