Server, The Merchant Room

Four Seasons Hotels and Resorts • Naples, FL

2d • Onsite

About The Position

The Server at The Merchant Room is dedicated to providing exceptional-quality food and beverage service and creating a pleasant dining experience from start to finish. The role serves guests’ needs through expert knowledge of menu items, wine, spirits, mixed drinks, and preparation methods, while delivering professional and efficient service in a fast-paced, high-energy environment.

The Merchant Room is a fine-dining New American Brasserie led by Chef Gavin Kaysen. Inspired by Old Florida, it offers breakfast, lunch, and dinner in an elevated setting with ocean-view terrace dining. Its menu includes dry-aged steaks, house-made pastas, and Gulf Coast dishes.

This is a full-time position with a flexible schedule, including the ability to work afternoon and evening shifts, weekends, and holidays. The position requires continuous standing for eight or more hours per day and the ability to lift up to 50 pounds. Fluency in English and current U.S. work authorization are required.

Requirements

• At least 2 years of serving experience; luxury hotel or high-end restaurant experience is preferred.
• Strong interpersonal and personal presentation skills.
• Guest-focused mentality and understanding of the importance of guest preferences.
• Strong problem-solving, decision-making, and conflict-resolution skills.
• Confident, outgoing personality and a can-do approach to requests.
• Ability to stand continuously for 8 or more hours per day and lift up to 50 pounds.
• Fluency in English.
• Current work authorization in the United States.

Nice To Haves

• Serving experience in a luxury hotel and/or high-end restaurant environment.
• Working knowledge of the Micros POS system.

Responsibilities

• Create a wonderful dining experience by connecting with guests and maintaining exceptional knowledge of food, wine, spirits, mixed drinks, menu items, and preparation methods.
• Communicate guest orders and special needs or requests to the kitchen through the hotel’s point-of-sale system; check completed orders against the original order, anticipate guest needs, ascertain satisfaction, and offer suggestions.
• Deliver and clear guest food, and assist with guest needs throughout service in a timely manner.
• Upsell higher-priced wine and food items to help achieve department sales goals.
• Accurately close guest checks and process cash and credit card payments.
• Provide quick and efficient service while following state and city alcohol laws and Four Seasons service and sequence-of-service standards.
• Follow health and safety regulations, restaurant standards, and daily side work.
• Be present and provide professional, courteous, and efficient guest service, greeting each guest promptly and courteously with eye contact and a smile.

Benefits

• Competitive wages and a comprehensive benefits package.
• Medical, dental, and vision insurance, plus a 401(k) with employer match, starting at 30 days.
• Paid time off plans starting on the day of hire.
• Employee cafeteria available for meals.
• Discounted travel and discounted food and beverage and spa services at Four Seasons Hotels and Resorts worldwide.
• Tuition reimbursement.
• Opportunity to be part of a cohesive team in an inclusive work environment.
• Wellbeing and mental health initiatives.
• Diversity is embraced and promoted in the workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed