Seasonal Server, The Merchant Room

Four Seasons Hotels and Resorts • Naples, FL

2d • Onsite

About The Position

The Seasonal Server at The Merchant Room provides exceptional food and beverage service to guests, sharing expert knowledge of menu items, wine, spirits, mixed drinks, and preparation methods. The role focuses on creating a pleasant dining experience through attentive, efficient, and professional service in a fast-paced fine-dining setting.

The Merchant Room is a New American Brasserie led by Chef Gavin Kaysen, offering breakfast, lunch, and dinner in an elevated atmosphere with ocean-view terrace dining. Its menu features signature in-house dry-aged steaks, house-made pastas, and Gulf Coast ingredients.

The position requires a flexible schedule that includes afternoon and evening shifts, weekends, and holidays. Applicants must have current authorization to work in the United States and fluency in English. The work involves continuous standing for eight or more hours per day and lifting up to 50 pounds.

Requirements

• At least 2 years of serving experience.
• Strong interpersonal and personal presentation skills.
• Guest-focused mentality and understanding of the importance of guest preferences.
• Strong problem-solving, decision-making, and conflict-resolution skills.
• Confident, outgoing personality and a can-do approach to requests.
• Fluency in English.
• Current authorization to work in the United States.
• Ability to stand continuously for 8 or more hours per day and lift up to 50 pounds.
• Ability to work a flexible schedule including afternoon and evening shifts, weekends, and holidays.

Nice To Haves

• Serving experience in a luxury hotel or high-end restaurant environment.
• Working knowledge of the Micros POS system.

Responsibilities

• Create a welcoming dining experience and maintain strong knowledge of food, wine, spirits, mixed drinks, menu items, and preparation methods.
• Enter guest orders and special requests in the hotel point-of-sale system and communicate them to the kitchen.
• Check completed orders against the guest’s original order, anticipate needs, confirm satisfaction, and offer suggestions.
• Deliver and clear food and assist guests throughout service in a timely manner.
• Upsell higher-priced wine and food items to help achieve departmental sales goals.
• Accurately close guest checks and process cash and credit card payments.
• Provide quick, efficient service while following state and city alcohol laws and Four Seasons service standards and sequence of service.
• Follow health and safety regulations, restaurant standards, and daily side work.
• Greet guests promptly and courteously, maintaining a professional, courteous, and efficient service presence.

Benefits

• Competitive wages and a comprehensive benefits package.
• Medical, dental, and vision insurance, and a 401(k) with employer match, starting after 30 days.
• Paid time off beginning on the day of hire.
• Employee cafeteria available for meals.
• Discounted travel and discounted food and beverage and spa services at Four Seasons hotels and resorts worldwide.
• Tuition reimbursement.
• Opportunity to join a cohesive team in an inclusive work environment.
• Wellbeing and mental health initiatives.
• Diversity promotion and support in the workplace.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed