Director of Housekeeping - The Historic Cavalier Hotel

HEI Hotels & Resorts•Virginia Beach, VA

4d•$82,000 - $102,000

About The Position

The Director of Housekeeping ensures cleanliness standards are met across guestrooms, meeting areas, public areas, and back-of-house through effective training, staffing, supervision, management of operating supplies, and monitoring of guest service feedback. The role oversees housekeeping and in-house laundry operations, including budgets, expenses, staffing, inventories, standard operating procedures, and compliance with OSHA requirements. It also works with other department leaders to support guest satisfaction, property maintenance, and hotel operations.

Requirements

At least 5 years of management experience, including at least 3 years in housekeeping management.
Experience managing in-house-operated laundry operations.
Thorough knowledge of housekeeping and laundry operations and individual job requirements.
Ability to work with other department leaders.
Ability to resolve conflicts involving guests, supervisors, and associates.
Ability to manage multiple tasks and strong organizational skills.
Willingness to help coworkers with their duties and work as a team player, with or without reasonable accommodation.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Effective verbal and written communication skills, with the ability to adapt communication style to different audiences.

Responsibilities

Plan, organize, and monitor staff workloads to meet cleanliness and maintenance standards through continuous visual and written inspections of guestrooms and public spaces.
Develop housekeeping and laundry budgets and implement expense-management controls.
Conduct periodic inventories of guest supplies, small equipment, and linen.
Use labor management tools to schedule staff and control labor costs, flexing staffing to forecasted occupancy, food and beverage activity, and group events.
Interview, hire, train, develop, and recommend performance evaluations for staff; resolve problems, maintain open communication, and recommend discipline or termination when appropriate.
Provide clear direction to staff verbally and in writing.
Interact positively with customers and resolve problems to maintain guest satisfaction and service quality.
Evaluate the condition of furniture, fixtures, and décor; recommend and help coordinate preventative maintenance and rehabilitation projects.
Ensure compliance with housekeeping and laundry standard operating procedures and policies.
Operate the department in accordance with OSHA requirements and guidelines.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.