Director of Housekeeping- Marriott Long Island

Blue Sky Hospitality Solutions•Uniondale, NY

1d•Onsite

About The Position

Marriott Long Island, a 619-room, full-service, unionized hotel managed by Blue Sky Hospitality Solutions, is seeking a hands-on Director of Housekeeping to lead all aspects of housekeeping operations. This high-volume leadership role requires understanding of union labor environments, workforce planning, productivity management, Marriott brand standards, and guest satisfaction. The Director will manage a large housekeeping team, maintain cleanliness standards, control labor and operating expenses, and foster accountability, teamwork, and respect. The role oversees guest rooms, public areas, laundry, quality assurance, staffing, budgets, inventory, training, employee relations, and guest satisfaction. The position is full-time and on-site in Uniondale, New York, and requires a flexible schedule that may include weekends and holidays based on operational needs. The Director reports to the General Manager / Director of Operations.

Requirements

At least 5 years of progressive housekeeping leadership experience in full-service hotel operations.
At least 2–3 years in a Director of Housekeeping or comparable senior departmental leadership position.
Experience managing housekeeping operations in a large, high-volume hotel; 400+ rooms preferred.
Prior experience in a unionized hotel environment, including collective bargaining agreement administration and union workforce management.
Strong knowledge of Marriott or comparable full-service hotel brand standards.
Demonstrated ability to manage labor productivity, departmental budgets, staffing, and operating expenses.
Strong leadership, organizational, communication, and conflict-resolution skills.
Ability to work a flexible schedule, including weekends and holidays, based on operational needs.
Ability to work on-site at Marriott Long Island in Uniondale, New York.
Ability to balance operational efficiency with fair employee expectations and hold teams accountable with professionalism and respect.
Proactive, organized, solutions-oriented approach and comfort working in a fast-paced hotel environment.

Nice To Haves

Previous experience in a 500+ room Marriott or comparable full-service convention hotel.
Familiarity with Marriott systems, guest satisfaction metrics, and quality assurance processes.
Experience leading large, diverse housekeeping teams.
Proven success improving cleanliness scores, labor efficiency, associate engagement, and operational consistency.

Responsibilities

Oversee daily housekeeping operations, including guest rooms, public areas, laundry, and related functions.
Ensure compliance with Marriott cleanliness, service, safety, and brand standards.
Direct room inspections, quality assurance programs, and corrective action initiatives.
Coordinate with Front Office leadership on room readiness, timely room releases, and high-occupancy periods.
Maintain inventory of linens, guest supplies, chemicals, and housekeeping equipment.
Partner with Engineering on preventive maintenance and out-of-order room conditions.
Manage operations in accordance with collective bargaining agreements, work rules, and company policies.
Oversee scheduling, staffing, seniority considerations, overtime, and workload distribution in compliance with contractual requirements.
Maintain accurate labor records and ensure compliance with wage and hour regulations.
Partner with Human Resources on employee relations, performance concerns, grievances, and contractual interpretation.
Build productive relationships with union associates while maintaining operational expectations.
Align staffing and productivity with occupancy forecasts and business demands.
Develop and manage departmental budgets, labor expenses, and operating costs.
Monitor productivity metrics, including rooms cleaned per attendant, labor hours per occupied room, overtime, and departmental expenses.
Analyze occupancy forecasts and adjust staffing plans accordingly.
Identify efficiency improvements without compromising cleanliness, guest satisfaction, or employee well-being.
Maintain effective purchasing, inventory controls, and expense management practices.
Lead, coach, and develop housekeeping managers, supervisors, room attendants, housepersons, and other associates.
Set performance expectations and provide ongoing coaching and feedback.
Conduct departmental meetings, associate recognition initiatives, and leadership roundtables.
Foster a respectful, inclusive environment where associates can raise concerns and offer suggestions.
Ensure completion of required Marriott training, safety programs, and company learning initiatives.
Promote accountability, professional communication, teamwork, and continuous improvement.
Monitor guest feedback, cleanliness scores, Marriott guest satisfaction metrics, and quality assurance results.
Investigate cleanliness complaints and implement sustainable corrective actions.
Collaborate with hotel leadership to improve guest satisfaction and operational performance.
Ensure readiness for Marriott brand inspections, internal audits, and regulatory inspections.
Lead from the floor, take ownership of departmental performance, and build a strong leadership team that supports sustainable operational improvements.