Director of Housekeeping - Hilton Tucson El Conquistador

Desert Hospitality Management, LLC•Oro Valley, AZ

About The Position

The Director of Housekeeping manages the hotel’s housekeeping and laundry operations to meet product quality standards and keep guest rooms, public spaces, and other hotel areas clean and well maintained. The role oversees staff and supervisors, departmental productivity and service quality, inventory and supply costs, service inspections, staffing schedules, reporting, guest-room availability coordination, employee development, and the department’s annual budget. The Director also responds to guest requests, conducts staff training, fulfills Manager on Duty shifts, and ensures compliance with applicable laws and company policies. The position involves frequent communication with employees and other hotel departments, inspecting rooms and public areas, and using problem-solving, counseling, reasoning, motivation, and training skills. It may also involve helping clean rooms or public areas. The role works in a fast-paced environment, may include nights, weekends, and holidays, and involves exposure to household chemicals.

Requirements

High school diploma or equivalent.
Two years of experience in housekeeping or a similar industry, including supervisory experience.
Alcohol awareness certification as required by the applicable local or state government agency.
Housekeeping certification as required by the franchise.
Interpersonal skills.
Communication skills.
Organizational ability.
Computer skills.
Attention to detail.
Ability to motivate and direct others.
Ability to work nights, weekends, and holidays.
Ability to work in a fast-paced environment and work with household chemicals.

Nice To Haves

Special consideration is given to candidates who exhibit exemplary performance.

Responsibilities

Manage housekeeping and laundry operations through subordinate supervisors and employees to achieve productivity objectives and service quality standards.
Establish and maintain cost controls for linen and cleaning-supply inventories; oversee budgeting, ordering, and receiving to maintain appropriate stock levels.
Develop and implement systems for inspecting and managing the quality, timeliness, and efficiency of housekeeping and laundry services; oversee inspections to ensure procedures are followed.
Schedule staff and work according to productivity standards and forecasted occupancy.
Compile and report information on housekeeping activities and expenses, and provide Guest Services with guest-room status information for accurate, timely room-availability reporting.
Recruit, hire, train, and support career development for housekeeping staff; conduct performance evaluations and provide employee feedback.
Develop the department’s annual budget, monitor and report variances against plan, and track labor costs and related expenses.
Respond promptly and courteously to guest requests and follow up to ensure guest satisfaction.
Maintain a professional appearance and dress.
Follow company philosophies, policies, and procedures and communicate them effectively to subordinates.
Conduct training classes on safety, security, departmental procedures, and service guidelines.
Fulfill Manager on Duty shifts.
Ensure the hotel complies with applicable federal, state, and local laws, including OSHA, EEOC, Wage Hour, and health laws.
Communicate room status, coordinate services, and resolve problems with Guest Services; communicate repair needs to Engineering; serve guests and coordinate supply orders and receipt with vendors.
Inspect rooms and public areas, communicate with employees, and at times assist housepersons or room attendants with cleaning.