Director of Sales & Marketing - Hilton Tucson El Conquistador

Desert Hospitality Management, LLC•Oro Valley, AZ

About The Position

The Director of Sales & Marketing develops and implements the hotel's overall sales and marketing effort. The role secures new accounts, maintains existing accounts, leads sales personnel, and executes strategies to maximize hotel profitability while maintaining customer satisfaction. The position develops client relationships and business across room sales, food and beverage, catering, banquets, conventions, and group activities. It also manages the sales and marketing budget, monitors performance against revenue plans, and coordinates with hotel departments to deliver services promised to clients. The Director develops hotel-level tactical sales and marketing plans and contributes sales goals and plans to the hotel's business plan. The role recruits, hires, trains, evaluates, and develops sales personnel; achieves assigned sales goals; and ensures employees understand company policies and procedures. It also responds to guest requests, follows up on satisfaction, fulfills Manager on Duty shifts, maintains a professional appearance, and ensures compliance with applicable federal, state, and local laws. The position involves substantial selling, negotiating, communication, planning, and coordination with hotel staff, guests, agencies, community representatives, and other external contacts. It includes moving around the property for tours and meetings, some travel for client meetings and conventions or trade shows, and occasional assistance setting up or breaking down banquet space or helping with food service, including lifting up to 50 pounds.

Requirements

High school diploma or equivalent.
Five to eight years of sales experience; supervisory experience is desirable.
Alcohol awareness certification as required by the local or state government agency.
Leadership skills.
Strong oral and written communication skills.
Attention to detail.
Planning and organizational ability.
Computer skills.
Customer service skills.
Ability to work nights, weekends, and holidays.
Ability to work in a fast-paced environment.
Ability to communicate, listen, think, write, make quick decisions, and use problem-solving skills.
Ability to use basic math, reasoning, negotiation, budgeting, profit-and-loss concepts, variances, and percentages.
Ability to occasionally assist with banquet setup or breakdown or food service, including lifting up to 50 pounds.
Ability to travel to meet potential clients and attend conventions and trade shows.

Nice To Haves

Exemplary performance may receive special consideration.

Responsibilities

Lead hotel sales personnel and motivate the team to implement effective sales and marketing strategies and maximize hotel sales and revenue.
Develop and maintain relationships with key clients to generate group and convention business, including room, food and beverage, catering, and banquet sales.
Develop and manage the departmental budget, monitor sales performance against revenue plans, and report variances and projections.
Direct scheduling of conventions and group activities and coordinate with hotel departments to provide services agreed upon with clients.
Develop hotel-level tactical sales and marketing plans that support company-wide strategies and programs.
Maintain relationships with local community groups and companies and attend out-of-town conventions to generate group and convention business.
Assist the General Manager with developing and updating the hotel business plan, including sales goals and plans, and maintain an effective business plan.
Achieve assigned sales goals and develop the revenue portion of the budget.
Recruit, hire, train, evaluate, and provide career development for sales personnel, following company hiring standards and guidelines.
Communicate company policies and procedures to subordinates and ensure they are followed.
Respond promptly and courteously to guest requests and follow up to ensure guest satisfaction.
Fulfill Manager on Duty shifts.
Maintain a professional appearance and dress.
Ensure the hotel complies with applicable federal, state, and local laws, including OSHA, EEOC, wage and hour, and health laws.