Director of Housekeeping

Horseshoe Bay Resort•Phoenix, AZ

About The Position

The Director of Housekeeping leads all housekeeping and laundry operations to ensure high standards of cleanliness, guest satisfaction, and operational efficiency. The role provides strategic direction, manages departmental budgets, leads and develops teams, and partners with Operations, Engineering, and Rooms leadership. The Director establishes cleanliness, presentation, sanitation, and condition standards for guest rooms, public areas, back-of-house areas, and other assigned spaces. The position oversees staffing, training, performance, scheduling, budgets, expenses, supplies, equipment, guest concerns, regulatory compliance, and operational documentation. The Director also participates in the hotel’s Executive/Leadership Committee, supports emergency procedures, and promotes associate engagement, teamwork, inclusion, and professional development. The role requires at least five years of progressive hotel housekeeping leadership experience, strong financial, labor-management, and leadership skills, excellent communication and organizational abilities, and the ability to lead large teams in a fast-paced environment. A flexible schedule and willingness to work beyond scheduled hours when necessary are required.

Requirements

Minimum of 5 years of progressive housekeeping leadership experience in hotels.
Strong financial, labor-management, and leadership skills.
Excellent communication and organizational abilities.
Ability to lead large teams in a fast-paced environment.
Exceptional communication skills and attention to detail.
Ability to learn in an ever-changing work environment.
Flexible schedule and willingness to work beyond scheduled hours if necessary.
Ability to multitask.

Nice To Haves

Prior Director or Executive Housekeeper experience is preferred.

Responsibilities

Provide overall leadership and direction for housekeeping and laundry operations, including applicable guest room attendants, housepersons, public area attendants, supervisors, and managers.
Establish and maintain standards for cleanliness, presentation, sanitation, and condition across guest rooms, public areas, back-of-house areas, and other assigned spaces.
Inspect guest rooms and public areas regularly for compliance with hotel, brand, safety, and quality standards.
Recruit, interview, select, train, develop, coach, and evaluate housekeeping associates and leaders.
Set departmental expectations and hold leaders and associates accountable for performance, productivity, attendance, service, and quality.
Develop staffing plans and schedules based on occupancy, business levels, productivity standards, and operational needs.
Manage labor, expenses, supplies, and other controllable costs to meet budget and financial objectives.
Prepare and manage the annual housekeeping operating budget and assist with forecasting, capital planning, and purchasing.
Review productivity, cost per occupied room, guest satisfaction results, inspection scores, and other key performance indicators, and develop action plans as needed.
Maintain inventory levels and controls for linens, terry, guest supplies, cleaning products, uniforms, equipment, and other resources; oversee inventory procedures to minimize loss, waste, and expense.
Ensure housekeeping equipment is maintained and coordinate repairs or replacement as necessary.
Coordinate with Front Office, Engineering, Food & Beverage, Sales, and other departments to ensure rooms and public areas are guest-ready.
Communicate room status, out-of-order rooms, maintenance concerns, VIP arrivals, special requests, group activity, and operational priorities.
Respond to guest concerns related to cleanliness, room condition, or housekeeping service and ensure follow-up and resolution.
Review guest feedback and satisfaction results and implement initiatives to improve the guest experience.
Ensure compliance with health, sanitation, safety, chemical-handling, OSHA, and other regulatory requirements.
Provide associate training on safe work practices, chemicals and equipment, bloodborne pathogens, ergonomics, and other applicable safety requirements.
Maintain departmental records, logs, inspections, training documentation, and other operational documentation.
Participate as an active member of the hotel Executive/Leadership Committee and contribute to hotel strategy, culture, associate engagement, and operational performance.
Support hotel emergency procedures and serve on the hotel leadership team during emergencies.
Promote associate engagement, recognition, teamwork, inclusion, and professional development.
Ensure compliance with company policies, procedures, standards of conduct, and applicable laws.
Perform other duties and responsibilities as assigned.