Director of Housekeeping - Wyndham Garden Downtown

Expotel Hospitality • New Orleans, LA

4d • $50,000 - $55,000

About The Position

The Director of Housekeeping oversees the Housekeeping Department, ensuring attentive, friendly, efficient, and courteous service and providing guests with a clean and safe environment. The role also manages expenses while maximizing service levels. It requires hotel or related-field experience, supervisory experience, and proficiency with Windows and company-approved spreadsheet and word-processing software. The position involves long hours at times and medium physical work, including occasionally exerting up to 50 pounds of force and frequently or constantly exerting up to 20 pounds to move objects. It also requires clear communication, sound judgment under pressure, problem-solving, listening, the ability to process complex information, and basic financial and arithmetic skills.

Requirements

• At least 3 years of progressive experience in a hotel or related field; alternatively, a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and at least 2 years of related experience.
• Supervisory experience.
• Proficiency with Windows and company-approved spreadsheet and word-processing software.
• Ability to work long hours when required.
• Ability to occasionally exert up to 50 pounds of force and frequently or constantly exert up to 20 pounds to lift, carry, push, pull, or otherwise move objects.
• Ability to communicate information and ideas clearly and evaluate and select among alternative courses of action quickly and accurately.
• Ability to work effectively in stressful, high-pressure situations and maintain composure and objectivity under pressure.
• Effectiveness in preventing, identifying, and solving workplace problems.
• Ability to assimilate complex information from disparate sources and adapt it to the constraints of a particular need.
• Ability to listen to, understand, and clarify concerns raised by coworkers and guests.
• Ability to work with and understand financial information and data and perform basic arithmetic.

Responsibilities

• Provide attentive, friendly, courteous, and service-oriented interactions with guests and employees; respond to guest requests, complaints, problems, and accidents, and follow up to confirm guest satisfaction.
• Maintain attendance, personal appearance, grooming, uniform, and nametag in accordance with company standards.
• Coach, counsel, motivate, and discipline Room Division personnel; conduct interviews and follow hiring procedures.
• Ensure employee training, including required standards training, and develop employee morale.
• Establish and maintain scheduled cleaning programs and detailed position checklists.
• Control housekeeping equipment and ensure compliance with corporate risk-management standards, including MSDS and HazComm requirements.
• Conduct monthly guest-supply and cleaning-supply inventories, and conduct monthly and quarterly housekeeping inventories on time.
• Manage large guestroom turns and group check-in or check-out days; ensure consistent departmental opening and closing procedures.
• Manage vendor contracts, maintain supply pars, and order needed supplies and amenities monthly or quarterly.
• Inspect rooms daily, inspect rooms with supervisors daily, inspect VIP rooms before arrival, and ensure public areas, guest rooms, and back-of-house areas meet company standards.
• Protect guest privacy and security by following company procedures.
• Monitor work orders submitted to Engineering and follow up to ensure completion.
• Conduct pre-shift meetings for room attendants and housemen; attend weekly staff meetings and provide training on a rotational basis.
• Respond to emergencies using information in safety data sheets and keep those sheets current and accessible.
• Balance and clear room status nightly, compare housekeeping and PMS reports, and resolve discrepancies.
• Review housekeeping staff work hours for payroll and submit them to Accounting on time.
• Prepare employee schedules according to business forecasts, payroll budgets, and productivity requirements.
• Follow company procedures for purchase orders, invoice vouchering, and checkbook accounting.
• Maintain professional working relationships and open communication with managers, employees, and other departments.
• Implement company policies and house rules; use pagers and radios professionally and ensure proper radio etiquette.
• Monitor out-of-order, out-of-service, discrepant, and show rooms; maintain constant communication with Guest Services.
• Monitor and act on special requests, including VIPs, special-needs rooms, and connecting rooms.
• Maintain Lost and Found procedures and policies, and establish and maintain a key-control system.
• Ensure department participation in the monthly company Way Team meeting and focus the department on its contribution to the Guest Service Index.
• Carry a pager at all times.
• Review housekeeping and guest-request log books daily; maintain organized documentation for purchases, invoices, schedules, forecasts, reports, and tracking logs.
• Use telephone and computer systems to report and verify room status.
• Record valet laundry and check incoming laundry at the end of the day to ensure all items have been returned.
• Store, secure, and issue supplies as needed; ensure regular maintenance and cleaning projects are completed biannually.
• Participate in the required Manager on Duty program as scheduled and conduct meetings as required by management.
• Perform other duties as requested by the General Manager or Director of Rooms.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed