HOUSEKEEPING SUPERVISOR - Wyndham

Expotel Hospitality•New Orleans, LA

3d•$0 - $18•Onsite

About The Position

The Housekeeping Supervisor oversees the Housekeeping Department to ensure attentive, friendly, efficient, and courteous operations; provide guests with quality service and a clean, safe environment; manage expenses efficiently; and maximize service levels. The role supervises and develops housekeeping staff, coordinates cleaning and room inspections, manages supplies and equipment, and works with other hotel departments to maintain service and operational standards.

Requirements

At least 3 years of progressive experience in a hotel or related field; alternatively, a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience.
Supervisory experience is required.
Proficiency in Windows and company-approved spreadsheet and word-processing software.
Ability to convey information and ideas clearly.
Ability to evaluate and select among alternative courses of action quickly and accurately.
Ability to work effectively in stressful, high-pressure situations and maintain composure and objectivity under pressure.
Ability to prevent, identify, and solve workplace problems.
Ability to assimilate complex information and data from disparate sources and adapt it to the needs of a particular situation.
Effective listening skills and ability to understand and clarify concerns raised by coworkers and guests.
Ability to work with and understand financial information and data, and perform basic arithmetic.
Ability to work long hours sometimes, lift, carry, push, pull, or otherwise move objects exerting up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly.

Responsibilities

Provide attentive, friendly, courteous, and service-oriented interactions with guests and employees, and respond to guest requests, complaints, problems, and accidents; follow up to ensure guest satisfaction.
Maintain attendance, personal appearance, grooming, uniform, and conduct in accordance with company standards.
Motivate, coach, counsel, discipline, interview, hire, and train Housekeeping and Room Division personnel in accordance with company procedures.
Establish and maintain scheduled cleaning programs and detailed position checklists.
Maintain and control housekeeping equipment and ensure compliance with Risk Management standards, including MSDS and HazComm.
Conduct guest-supply and cleaning-supply inventories, maintain required supply levels, and order needed supplies and amenities.
Manage guestroom turns, including large turns and group check-ins or check-outs, and ensure opening and closing procedures are followed.
Inspect rooms daily, inspect rooms with supervisors daily, inspect VIP rooms before arrival, and ensure public, guestroom, and back-of-house areas meet company standards.
Manage vendor contracts, such as dry-cleaning and window-washing services.
Carry a pager and communicate effectively using pagers and radios, following radio etiquette.
Monitor work orders, submit them to Engineering, and follow up to ensure completion.
Conduct pre-shift meetings for room attendants and housemen, attend weekly staff meetings, and provide training on a rotational basis.
Respond to emergencies using information in current, accessible MSDS sheets.
Balance and clear room status nightly, compare housekeeping and PMS reports, and resolve discrepancies.
Review housekeeping staff work hours for payroll and submit them to Accounting on time.
Prepare employee schedules according to business forecasts, payroll budgets, and productivity requirements.
Follow company procedures for purchase orders, invoice vouchering, and checkbook accounting.
Maintain professional working relationships and open communication with managers, employees, and other departments; maintain communication with Guest Services.
Implement company policies and house rules, and monitor out-of-order, out-of-service, discrepant, and show rooms.
Monitor and act on special requests, including VIPs, special-needs rooms, and connecting rooms.
Maintain lost-and-found procedures and policies and establish and maintain a key-control system.
Ensure departmental participation in the monthly company Way Team meeting and focus the department on its contribution to the Guest Service Index.
Review the housekeeping log book and Guest Request log daily, and maintain an organized filing system for purchases, invoices, schedules, forecasts, reports, and tracking logs.
Use telephone and computer systems to report and verify room status.
Record valet laundry and check incoming laundry at the end of the day to ensure all items have been returned.
Store, secure, and issue supplies as needed; ensure regular maintenance and cleaning projects are completed biannually.
Participate in the required Manager on Duty program and conduct meetings as requested by management.
Perform other duties as requested by the General Manager or Director of Rooms.