Housekeeping Supervisor - Wyndham National Harbor

MasterCorp, Inc. • Oxon Hill, MD

4d

About The Position

The Timeshare Supervisor/Inspector is responsible for supervising cleaning personnel and ensuring that housekeeping work consistently meets quality and timeliness standards. The role oversees cleaning operations so units are cleaned effectively and efficiently, and ensures staff follow the company’s mission and values. The Supervisor/Inspector may help prepare or clean rooms during busy periods, train employees, inspect units, report maintenance issues, manage supplies and linen inventories, support guest relations, and help ensure units are ready on time. Resort Operations travel is rare, approximately 5% on a quarterly basis; Task Force travel is frequent and based on business need. The position may involve irregular hours.

Requirements

• High school diploma or an equivalent combination of education and work experience.
• Passion for cleanliness.
• Demonstrated motivational skills.
• Strong work ethic.
• Ability to train others.
• Desire to help others.
• Ability to work irregular hours.
• Ability to perform the essential functions of the position, with reasonable accommodations where applicable.

Responsibilities

• Develop and maintain a high standard of excellence among staff.
• Assign duties to housekeeping personnel.
• Prepare rooms for housekeepers during busy or peak periods when asked.
• Clean rooms using MasterCorp’s 7-step cleaning process during busy or peak periods when asked.
• Assist with training existing staff and new recruits.
• Report unit maintenance issues according to company procedure.
• Examine carpets, drapes, and furniture for stains, damage, or wear and report issues as necessary.
• Inspect and prepare clean units, and report them as vacant and ready.
• Inspect units and complete the required number of report cards each week.
• Replace kitchen inventory and supplies as needed.
• Help keep storage closets clean and organized.
• Report lost and found items to the Executive Housekeeper.
• Help ensure a safe working environment at each site and office.
• Perform duties related to site operations as directed by the Executive Housekeeper.
• Promote urgency among housekeeping staff so units are turned on time.
• Be prompt with assignments and appointments.
• Use supplies and equipment efficiently and effectively.
• Perform inventory and linen supply tasks and assist with linen inventories as directed.
• Support the time efficiency of direct reports.
• Help resolve guest complaints promptly.
• Build and maintain strong, positive customer relations.
• Assist resort guests and owners.
• Maintain knowledge of the resort.
• Perform other duties and tasks as assigned in conjunction with services contracted with the client.

Benefits

• Competitive pay starting at $17 per hour.
• Refer-a-friend bonus potential.
• Paid training.
• Benefits package including medical, vision, dental, and paid time off.
• Opportunities for growth and career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED